I’m guessing years.
I attended a Maximus face-to-face assessment for Employment and Support Allowance with someone about five months ago. It seems that person still hasn’t had a decision about their claim.
Maybe their decision letter got lost in the mail. Maybe it hasn’t been sent. Who can really say. Like so many people I speak with, the person in this instance doesn’t want to raise issues with Maximus or the DWP, because this person is concerned that Maximus or the DWP will respond in a negative way.
People on the receiving end of the ESA application process do not feel that they have a lot of power in it. And they’re right. They don’t.