DWP: if you don’t close your ESA claim and move to Universal Credit, we’ll shut your ESA down anyway

Posted below is a transcript of another interview with an older woman who signs on at Stockport jobcentre.

I made this interview at a Stockport United Against Austerity leafleting session at the jobcentre just before Christmas – about three weeks after full Universal Credit rolled out at Stockport.

It’s another example of the bullying that the DWP engages in to move people from jobseekers’ allowance and employment and support allowance to Universal Credit.

It’s also another example of people’s utter powerlessness in all of this – of the fact that people who must live with Universal Credit have absolutely no voice in it at all.

That grates more and more.

This woman had two complaints. She said:

  • the DWP was forcing her to make a joint Universal Credit claim with a male friend who had moved into her flat for somewhere to live. The woman insisted that the man was not her partner. The DWP insisted that he was.
  • the DWP was going to force the issue of the joint claim by closing down the man’s ESA claim so that he would have to apply for Universal Credit with the woman. If he didn’t, he’d have no income at all.

Needless to say, the woman was furious about both of these things.

She said:

“Now they’re going to phone ESA and put a stop to his money – so he’ll have to go over to Universal Credit. It’s wrong,”

and:

“They’re trying to make us go on a joint claim for Universal Credit. He’s got his own claim for ESA, but they’re saying… we’re a couple, but we’re not a couple…”

She was utterly disenfranchised. Everyone is. It’s always the DWP’s word over yours.

—–

Universal Credit really does sweep through like the plague when it arrives.

We’ve really noticed this in the anecdotal sense since full Universal Credit rolled out in Stockport six weeks ago.

When you talk to people outside Stockport jobcentre, you get the strong feeling the DWP is rushing to move people from JSA and ESA to Universal Credit.

People don’t want to move to Universal Credit. They want to hang onto their existing JSA or ESA claims as long as they can. They must make entirely new claims for Universal Credit and they don’t want to. Claiming JSA or ESA was hardly a picnic, but Universal Credit is something else again.

People know all too well about the delays to first Universal Credit payments and the weeks and months without money. They know they are powerless on other fronts, too. Objections to issues such as the DWP’s interpretation of personal living arrangements are swept aside. If you’re a benefit claimant, you’re a liar by definition. End of.

Resistance is pointless. If you don’t close your JSA or ESA claim and move to Universal Credit when your circumstances change (and even when they don’t, in some cases), the DWP will close your claim for you and leave you to hang. Too many people report this sort of bureaucratic strongarming.

Never forget that poverty means powerlessness. People who must claim benefits are just pushed under the latest juggernaut. There’s no negotiation, or concern.

I hate authority as it is. Unchecked authority is something else again.

—-

A bit more from that discussion:

“My friend has just come to live with me… they’re trying to make us go on a joint claim for Universal Credit. He’s got his own claim for ESA, but they’re saying… we’re a couple, but we’re not a couple. We just look after each other. We don’t sleep together. We have separate beds, but because he’s in my property, they’re forcing us to make a joint claim for Universal Credit where I think it’s wrong…

“He gets ESA. I get Universal Credit, but because ESA is stopping and everybody is going over to Universal Credit, they’re saying that he has to come over to my claim. But it’s not going to be a joint claim, because the money is going to get divided between two of us… which I think is wrong.

“I’m sick and tired of going in there [into the jobcentre]. Three times in the last fortnight I’ve been in there now, because he has refused to go over to Universal Credit on my claim, which I don’t blame him [for] because he’s an individual, you know.

“I just told them that he won’t go over to Universal Credit on his own. Now they’re going to phone ESA and put a stop to his money, so he’ll have to go over to Universal Credit. It’s wrong.”

“…so what they’re going to do is they’re going to stop his money and send him a letter telling him that he has to go over to Universal Credit. That’s the only way to do it..”

DWP already chucks people off JSA and ESA and forces Universal Credit claims. So much for managed migration

And I’m back.

Went leafleting at Stockport jobcentre with Stockport United Against Austerity yesterday.

I wanted to note this:

Since full Universal Credit rollout started in Stockport in November, we’ve spoken to a number of people who’ve been pushed off jobseekers’ allowance, or employment and support allowance, and told to apply for Universal Credit – for spurious reasons if you ask me.

People say they’ve been left with nothing to live on when their JSA or ESA is stopped and while they sit out the weeks they must wait for their first Universal Credit payment.

For example:

We spoke at length yesterday with a woman whose ESA claim was stopped at the beginning of December.

She’d been without money since – aside from a Universal Credit advance loan which she’d had to take out. She’d already spent that loan on bills. She’ll have to pay the loan back when (if) her Universal Credit payments start.

The woman said that as far as she was aware, her ESA was stopped because she’d gone on a four-day trip to see her sister who’d just had a baby (this trip had been paid for by a family member for a surprise, by the way. I say this to head off twits who want to moan in the comments about benefit claimants who dare to indulge in minibreaks).

The woman said she told the jobcentre that she would be away, because the trip coincided with a jobcentre meeting. She had to ask if she could change the meeting date.

When she came back from her trip, the woman found that her ESA claim had been closed.

She had to apply for Universal Credit.

She’d applied and had still not received a payment. Yesterday, she was making her third trip to the jobcentre to try and finalise her application.

She said:

“Four days… it [one of the days I was away] was the day I was signing on, you see, and I came back and they told me I had to sign on for Universal Credit.”

She’d been without income since:

“It’s the time waiting for this Universal Credit [that is the problem]. I got no money. I came down here to fill the form in and he was really nice the lad down here [the jobcentre adviser she saw at Stockport]. He was really nice.

“I came down to show me ID and now I’ve got to come down again.

“I don’t know why they can’t do it all [activate the Universal Credit claim] in one go. Got no money….they gave me an advance payment, but that’s gone on all my bills. I went [on the trip] at the beginning of December and they gave me an advance just before Christmas, but I’ve got more bills to pay.”

So.

We’re finding this too often: people who’ve been thrown off JSA and ESA, and left with nothing while they try to get their Universal Credit claims going.

It was news to me that requesting a new date for a jobcentre meeting counted as a change in circumstances that would mean someone had to make a new Universal Credit claim. Doesn’t matter anyway: the point is that people are left without money while they must make a Universal Credit claim.

I’ll tell you this – such conversations do not give me confidence re: the already-weak managed migration protections that government claims will shield people who must move from existing benefits to Universal Credit. Do me a favour. If you believe that the DWP is inclined or even able to shore up the incomes of people who must move to Universal Credit, you’ll believe anything.

The facts are that we’re meeting people who’ve had their JSA or ESA stopped and have been left in the shit. They must then go through the form-filling and meetings nightmare that is trying to start a Universal Credit claim.

The hell with this.

What will happen to my disabled child in austerity after I die? What happens to my adult child who has learning difficulties when I’m not around to advocate?

The post below – Eddie’s story – is an excerpt from a collection of interviews I’ve made since 2014 with people directly affected by benefit cuts and welfare reform.

This collection is being made possible thanks to a Barry Amiel & Norman Melburn Trust grant.

Amiel_Melburn_logo


What happens to my adult child who has learning difficulties when I’m not around to advocate?

Mould in doorway entrance

In my interviews with parents of people with learning difficulties in the past ten years, there was a question which weighed on parents’ minds:

“What will happen to my child when I’m not around to insist that they have housing, income and care?”

This question wasn’t exclusive to austerity, but it took on a new intensity as Cameron-Osborne plans to eradicate public services became obvious.

Parents knew that housing, benefits and care services were being devastated by council funding cuts and welfare reform.

They knew that negotiating austerity’s brutal and labyrinthine public sector bureaucracies for housing, income and care could be devastatingly hard.

“What will happen when my child is an adult alone in austerity?”

That question didn’t really bear thinking about.

—————–

Except that people did think about that question.

I thought about it myself.

I thought about it a lot from about 2014 to 2017, when I came to know Eddie*, a Kilburn man with learning difficulties.

In many ways, Eddie’s life over that time was an answer to that question.

——

Eddie’s story (Eddie’s name has been changed)

Eddie was 51 when we met in 2014.

Eddie had learning and literacy difficulties. He’d received special needs education as a child. Eddie identified as Black British. I knew this, because we filled in a lot of job applications for Eddie together over the years and he always took care with the monitoring parts of the forms.

“I’m British born and bred,” Eddie often said proudly. He said that his parents had come to the UK from Jamaica – part of the Windrush generation.

Eddie had type one diabetes. He injected insulin several times a day. He had trouble managing his diabetes as he aged. He often caught colds and flu. He sometimes struggled to walk, because he had pain in his legs and feet.

Eddie had worked as a kitchen assistant for much of his adult life. He’d been made redundant about six years previously and had not found work again. Eddie signed on for JSA at Kilburn jobcentre. (I met Eddie at the jobcentre during a Kilburn Unemployed Workers’ Group leafleting session there. KUWG volunteers knew Eddie and gave him a great deal of support over the years. They pushed councils and the DWP to keep Eddie on the radar).

Eddie’s mother had died about a decade earlier: around 2004. Eddie had lived with his mother.

Things began to implode for Eddie several years after his mother’s death. He had to negotiate cash-strapped and dysfunctional public sector bureaucracies on his own. Post 2010, as austerity began to bite, the facts of that began to show.

An austerity state could never replace Eddie’s mother.

There was no question about it. I understood from conversations with Eddie that his mother had been the driving force in his life. She’d made sure that Eddie found work and stayed in work. She’d filled in forms and talked with employers about Eddie’s learning and literacy difficulties. At home, Eddie’s mother had kept their flat organised and clean.

Eddie’s mother was one of the few people who Eddie spoke about with affection.

He often said that he missed his mother.

I began to understand what that meant when I saw how Eddie lived.

——

How people with learning difficulties are expected to live

I took these photos inside Eddie’s Kilburn flat in 2014.

This was how relying on the state in austerity looked for people in Eddie’s situation:

 

 

 

 

 

 

 

 

The flat was disgusting – full of mould, dirt and vermin. It was all Eddie could afford.

Eddie relied on housing benefit to pay his entire rent. By this time, housing benefit only covered full private sector rents on London’s shabbiest flats.

Eddie’s private-sector landlord charged Brent council £1000 a month in housing benefit for the Kilburn flat in these pictures.

 

That was a benefits abuse in itself. Eddie’s landlord was paying a Zone 2 London mortgage with the housing benefit he collected by letting such places to councils.

The Kilburn flat had only one room. Eddie’s bed, kitchen, small fridge, washing machine, clothes and belongings were all crammed into that single tiny space. Wet clothes and towels hung from rails and chairs. The floors and benchtops were littered with rubbish, unwashed dishes and rotting food. Mice scuttled under the oven and bed.

Eddie never cleaned the bathroom – ever. There was no window in the bathroom. The whole flat stank of sewerage.

There was one ground-floor door in the flat which lead to a small and filthy backyard. I saw rubbish, used sanitary towels and dead rodents in that backyard. Eddie always kept the door to the yard closed for security. There was a tiny window above the door pane which he never opened. Condensation ran down the inside of the door in rivulets. Thick black mould blossomed inside the flat. It blanketed the walls and the ceiling in the wet air.

“It’s disgusting,” Eddie would say furiously of his accommodation. “I should be in a council flat with a separate kitchen, a separate bedroom. I’m getting sick. Look at this mould on my clothes.”

The noise from neighbouring flats in the house worried Eddie a great deal, too.

Eddie complained that he could hear his neighbours fighting. He called the police several times, because he said that his neighbours had threatened him.

His neighbours, meanwhile, complained that they could hear Eddie and his partner Linda having sex.

The problem was that low-rent flats such as Eddie’s were set in houses of multiple occupation – single houses which owners broke up into tiny rooms to rent out as flats to councils.

These landlords always planned to sell the buildings when the mortgages were finally paid.

Such landlords invested as little in the flats as possible. There was no soundproofing between the rooms. TVs and stereos screamed from each flat. People came and went all day – talking, shouting and slamming doors. The noise went on and on.

Eddie said that noise in the house was made entirely by his neighbours:

“They’re drug dealers. Shouting and yelling. Throwing furniture down the stairs last night. They never go to work. It’s disgusting. I shouldn’t be here.”

Eddie was furious about that.

Eddie was furious about everything.

Eddie’s anger worsened over the years as his living conditions, health and employment prospects deteriorated. He railed and ranted. He was hard to take a lot of the time.

He loathed council housing staff:

“They don’t do anything. They never help,”

He hated the jobcentre staff who he had to report to:

“They’re useless. They should all be sacked.”

He disliked his neighbours:

“They’re drug dealers. Shouting and yelling…they never go to work.”

and he hated immigrants:

“They should be put back where they came from…the problem is like a stray cat. Pick it off the street and then suddenly, you’re a soft touch…British and English people can’t get jobs, or flats, which they should have had, long time…When we had that other bitch in – she was so hard, she wouldn’t allow it. Margaret Thatcher. She was hard, that one. This one [David Cameron] has got no backbone.”

Eddie talked in a monologue which never changed, or ended.

His topics were always the same: he should have a job and a decent home, immigrants should be sent back where they came from, jobcentre and council staff were useless and everyone should be sacked.

—-

In 2015, Eddie was evicted from his Kilburn flat.

Kilburn Unemployed Workers’ Group activists helped Eddie find a similar-sized place – this time in Haringey. One KUWG activist in particular put a great deal of time into trying to solve Eddie’s housing and jobcentre problems. She set up meetings with council officers and pushed councils to provide Eddie with housing and support. She even went as far as to pay the deposit on the Haringey flat out of her own money.

Eddie was evicted from the Haringey flat in 2016.

The Haringey flat – like the Kilburn one – was in ruins at the end of Eddie’s tenancy.

That was because Eddie had exactly the same problems in Haringey as he’d had in Kilburn.

The Haringey flat was tiny – again, it was all that Eddie could afford in London as a housing benefit recipient.

There was only one room in the Haringey flat. The bed, kitchen, living space and all of Eddie’s belongings were crammed into that small, stifling space – a space that he could not air properly, or keep clean:

 

 

 

 

 

 

———————————————–

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Tories donating cans to foodbanks that people must use because of Tory welfare cuts. Do me a favour.

Me ranting in the Independent today about Tories tweeting photos of themselves donating to the foodbanks that people are forced to use BECAUSE THEY’RE PUSHED INTO POVERTY BY GODDAMNED TORY SOCIAL SECURITY CUTS.

For Christ’s sake. How much of this shit are we supposed to put up with.

From the article:

“This display of Tory MPs collecting for food banks and tweeting out photos to prove it is perverted. These fool MPs are actually prepared to highlight the fact that thousands of people can’t afford food on their watch.

“I can’t wait to find out whose brilliant PR idea this was. I also can’t wait to find out why the Trussell Trust thought that associating themselves with this deviant exercise would work in their favour. God has certainly left that building – along with irony.

“Let’s be very clear about the reasons that people visit food banks.

“People use food banks because they’re forced into poverty and insurmountable debt by the heinous damage that recent governments have visited on social security.”

Read the whole article here. 

Got a voluntary job – and then sacked from the voluntary job, because someone “better” came along… how unemployment rolls. More on #UniversalCredit…

There are longer transcripts from these interviews at the end of this post.

I recorded the two interviews below last Wednesday at the Universal Credit protest outside Stockport jobcentre.

The first interview was with Mark, 46.

Mark signs on at Stockport jobcentre. He receives Universal Credit. I’ve spoken with Mark before.

The last time I spoke with Mark, he was pissed off, because the jobcentre wouldn’t let him use a jobcentre phone to make a call about a voluntary job at a local cafe.

This time, Mark was pissed off, because he’d managed to get that voluntary job, but had just been sacked from it.

The person who’d taken him on had received three more applications for the role and had obviously decided that one of applicants was an improvement on Mark.

To Mark’s surprise, he was told that he’d never actually got the job, even though he was very sure that he had. He was told that his few weeks in the job were actually meant as a sort of training course. This so-called “training course” had suddenly come to an end, which meant that Mark had to go.

This explanation for Mark’s dismissal was clearly made-up-on-the-spot garbage, but Mark had to wear it. This “We Want You – No, We Don’t Want You,” stuff happens all the time to people who are out of work:

Mark said:

“I’m getting nowhere fast… I landed it [the voluntary job] myself at the housing office, didn’t I. The coffee shop. Got sacked two weeks ago… I lasted 11 [sic] weeks. She sacked me two weeks ago. Apparently, she got three more job applications… [they said it was a] training course… it wasn’t training. I put in for a job… [then] she said it was training. I did 11 weeks and they sacked us.”

So, there was that.

Since we were there and since there’s nothing else in the news, I asked Mark what he thought of Brexit negotiations. I usually ask people this, to see how people who are most affected by austerity feel as the Brexit shambles progresses (if “progresses” is the word).

Mark said:

“Brexit? It’s a joke. I’m sick of hearing about it. It’s pissed. [We’ve been in the EU] for 40 years. How do you untangle that? I can understand why David Cameron, [George] Osborne walked out of it. They only put it [the referendum] out for a joke, but now it’s for real…

“I kind of wanted to stay [in Europe], so I put the opposite vote in for it, because I thought we [people without money] would get shafted either way. So, I voted for Leave, but I didn’t really mean it…it doesn’t make any difference. We’re still going to let every fucker over here. We still going to have people buying BMWs and foreign cheese and wine. It’s not going to make no difference. It’s just about… how much more do we pay for the privilege of buying it all?”

So, there was that as well.

The next interview was with Steve, 17

Steve was standing across the road from the jobcentre in a group of five or six kids. They had noticed the Universal Credit protest banners outside the jobcentre. They were waving at the protestors outside the jobcentre and yelling “Free the weed! Free the weed!”

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Why can’t Labour decide where the hell it is at on Universal Credit? Hello?

Update at the end of this post

Readers of this site will know that last week, Stockport council’s cabinet agreed that full council would vote next meeting on a motion which called on the government to halt the Universal Credit rollout.

Such a motion would hardly strike terror into Tory hearts, but it was marginally better than eff-all, so I wrote it down in my notebook seeing as I had a spare half-page and was at the meeting.

It’s all turned to turds, anyway.

On Wednesday, I attended the Stockport United Against Austerity protest against the launch of Universal Credit at Stockport jobcentre (the UC rollout started in Stockport on Wednesday).

A Labour councillor name of Laura Booth was there. She told me that councillors were still fighting about the wording of the Universal Credit motion they’d vote on.

Some wanted to vote to Stop and Scrap Universal Credit. Others still wanted to go with Pause and Fix – as though anyone on the planet thinks that’s even possible. Pause where? And Fix what?

Universal Credit is a disaster from beginning to end. Fiddling around with little bits will achieve nothing. You know the one about trying to polish a turd? That.

Anyway.

Don’t you just want to destroy the world.


Update:

God help us all.

This is the motion (page 8) on Universal Credit going to the full Stockport council meeting on 29 November. The motion calls for the council’s chief executive to write to Amber Rudd to request a pause to the Universal Credit rollout. Bet that’ll worry her.

This is hopeless. Tells you where Labour is on Universal Credit, though.

From the council’s 29 November agenda:

Motion (iv) Universal Credit

This Council notes:
– cross-party backing for the principles behind Universal Credit (UC), including the
amalgamation of benefits, access via one application portal and ensuring work always pays;
– the work of this Council and the Citizen’s Advice Bureau to help and support people in
relation to navigating the changing benefits system and mitigating the risks of change; and
– that despite this, the Government’s approach to UC rollout has raised significant concern in relation to monthly payments in arrears, overuse of sanctions, the pacing of transition and rollout; opacity in relation to the benefits entitlement, and cuts to the benefits system which are not reflective of need.

This Council further notes concerning reports that for many people, this has led to:

– exacerbated poverty and hardship, in particular for those living with disabilities;
– increased poverty for low income working families;
– people having to choose between food and rent;
– indebtedness due to delayed payments;
– increased rent arrears for tenants in social and private housing relating to the removal of the former direct payments system;
– making it harder for victims of domestic abuse to escape relationships;
– disadvantages for non-IT literate people; and
– instances where these factors have led to loss of employment.

This Council believes that

– measures contained in the recent Budget to provide resources to help improve the taper and help with return to work are to be welcomed, but as the Children’s Society has noted, they do not and cannot fully address the aforementioned concerns;
– as such, this Budget represented a missed opportunity to bring in both these measures immediately and pause Universal Credit rollout completely, allowing for the full review needed to fully address these problems.

This Council therefore resolves to:
– continue to work with partner organisations to mitigate as far as possible the risks and
challenges associated with this month’s UC rollout;
– request that the Chief Executive write to the Secretary of State for Work & Pensions urging a pause to further rollout of the ‘Full Service’ system;
– in that letter, emphasise the need to address all of the above points, with particular emphasis on ending the current system of monthly payments in arrears; and
– request that the Chief Executive write to the Chancellor of the Exchequer requesting that funding be urgently found to address the needs of UC recipients and plug the wait times gap.

#UniversalCredit rolls out in Stockport this week. Bloody battles loom over this disaster

Universal Credit rolls out here in Stockport this week. People making new benefit claims will have to claim Universal Credit from this Wednesday.

This will be a disaster. The whole benefits scene already is.

Readers of this site will know that I’ve been interviewing Universal Credit and other benefit claimants at Stockport jobcentre for much of this year. Stockport United Against Austerity holds regular demonstrations outside the jobcentre, which I join. I interview people who sign on at the jobcentre as they come and go.

Stories of sanctions (sometimes one following straight after another and lasting for months) are already all too common among people who use that jobcentre.

People already talk about delays to the start of benefit claims and problems accessing much-needed assistance. I’ve talked with people who’ve been years out of work and can’t get basic help to secure voluntary jobs. Some already claim Universal Credit. Some claim JSA or ESA.

Stockport jobcentre is the only jobcentre in the borough. You’re dreaming if you think that the jobcentre has the staff or resources to manage a tide of complex Universal Credit claims.

Funds for people in poverty are being targeted for cuts even as Universal Credit rolls out

There’ll be a great deal of local attention on Universal Credit in Stockport in the coming months.

Stockport United Against Austerity is campaigning to stop and scrap Universal Credit.

Last week, the Stockport council cabinet agreed to a SUAA demand for full council to vote to call for a halt to the Universal Credit rollout. Council votes on that motion at next week’s full council meeting.

The council needs to do a great deal more than that.

It is not. Quite the reverse.

As we speak, Stockport council is preparing to plunge the borough’s poorest citizens into further hardship.

The council is consulting on plans to close its local welfare assistance fund – the all-important stopgap fund for people who are in extreme financial difficulties and who can’t afford food or basic household items.

This is an extraordinary step to take at exactly the time when Universal Credit is rolled out locally with its built-in debt problems and inevitable setting up of people for serious rent arrears.

Protest this Wednesday

Join Stockport United Against Austerity, Charlotte Hughes and supporters from Disabled People Against Cuts at a protest calling for the scrapping of Universal Credit this week at:

10am-11am
Wednesday 21 November 2018
Stockport jobcentre
Heron House
Wellington Street
SK1 3BE

Regular demonstrations and interviewing will continue outside the jobcentre in the coming months.

Councils to vote on calling for halt to Universal Credit rollout. Better than nothing although not really.

Attended the Stockport council cabinet meeting last night, where Stockport United Austerity asked if the council would vote to call on government to halt the Universal Credit rollout at its next (29 November) meeting.

The Cabinet said it would.

Which was something, I suppose. Leeds City Council has or is doing the same. If more (how about all) Labour led councils followed suit, that might be a look.

We need something a sight more radical from councils though. I doubt that a few strongly worded letters to government re: the problems with Universal Credit will cut it. Universal Credit rolls out in Stockport on 21 November.

As we speak, the council is considering removing the local welfare assistance scheme which was one of the last threads in the shredded social security safety net. Doesn’t bode well for support for people in extreme financial hardship when Universal Credit really hits.

Update: I didn’t word this brilliantly in the first post. It’s a vote to call on government to halt the rollout of Universal Credit.

Universal Credit is not the only horror show in town. The entire benefits system is wrecked. I’ll show you.

Fact: Universal Credit is NOT the only benefit which plunges people into debt and desperation.

The entire benefit system is a wreck. Years of staff cuts, privatisation, jobcentre closures, sanctions, benefit delays and a brutal institutional contempt for claimants have left people reeling in a system that can’t even do the basics.

Universal Credit hasn’t gone wrong. It has gone exactly as planned. The application process is difficult. It excludes anyone who can’t use a PC, or navigate complex public sector bureaucracies. It has built-in delays which leave people in debt – rent arrears, in particular. Universal Credit strikes terror into anyone who might need it. Its depravity is entirely in keeping with welfare reform.

I understand why activists target Universal Credit. Universal Credit is a vicious ideological project which will adversely affect millions of working people (potential voters, that is). It has cost billions and will cost more. Its failures can be laid firmly at the door of Tory extremism.

The truth is, though, that every part of the safety net is in shreds. No politician will fix that easily. I’m not convinced that the electorate even wants the net fixed for a lot of people. Chaminda had that right. Destruction of welfare reflects an electorate view of the poorest. I’ve often spoken with people who are struggling mightily, but who agree with some degree of welfare reform. They receive benefits, but say that too many people get benefits when they shouldn’t.

——

Computer Says No

Let’s take a look at a few typical experiences of people who sign on (or try to) at Stockport jobcentre. I attend Stockport United Against Austerity leafleting sessions at that jobcentre and interview people as they come out. Universal Credit rollout starts at Stockport this month. The jobcentre already has some UC claimants.

The interviews below were all made this year. I’ve picked three at random. Readers of this site will know that I have many others.

The theme of these interviews? – Exclusion. Each person went into the jobcentre with an issue and came out with the same issue. Nothing was fixed, or solved. People were no closer to answers to problems than they were when they went in. This is so commonplace that it is standard.

Here’s Kerry:

Kerry was in her 30s. She was out of work. She was trying to sign on for jobseekers’ allowance while she looked for work. Kerry Anne had a job interview set for the Tuesday after we met.

Kerry had filled in a JSA application form. Then, she’d received a DWP text which instructed her to attend a meeting at Stockport jobcentre to complete her JSA claim.

Kerry had turned up to the meeting – only to be told that her paperwork wasn’t adequate. An adviser told Kerry she needed three forms of ID to claim JSA. The meeting ended there.

When I met Kerry, she was standing outside the jobcentre trying to guess what the adviser was on about. Kerry didn’t have three forms of ID. Nobody does. The adviser had not explained what she’d meant.

Upshot: Kerry left the jobcentre no closer to JSA than she’d been when she arrived. She had no idea how to complete her application and no idea when – or even if – she’d get any money.

That sort of scenario is absolutely par for the course. One person after another leaves that jobcentre trying to work out what in hell to do next. There really are times when it feels as though people who try to claim benefits are forced participants in a hellish gameshow challenge – where the prize for navigating one obstacle is a cryptic hint about the next one. The thing is ridiculous. It goes on and on.

Next up: a man in his 30s called Steve.

Steve needed help to buy a cheap pram. Steve and his partner had a baby, but they couldn’t afford a pram for him. Without a pram, they just carried the baby around town.

On the day we met, the couple had asked the jobcentre for a social fund loan. The jobcentre said they couldn’t have one. Advisers said Steve was paying back another loan. Steve insisted that he wasn’t. This went on for a while. The jobcentre wouldn’t budge.

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