Rotten access to Atos assessment centres

Ever since disabled man Geoff Meeghan was trapped in an Atos assessment centre a week or so ago when a fire alarm went off at the centre there’s been much discussion about the accessibility – or otherwise – of the buildings that Atos is using to hold work capability assessments for the employment and support allowance. ESA is a disability allowance, so it follows that a lot of people who must attend work capability assessments are wheelchair users and/or people who have mobility problems. You’d think that at the very least, buildings would be properly adapted to make entering and leaving those buildings as easy as possible for everyone.

Au contraire.

I took the video below in September when I accompanied DPAC campaigner Patrick Lynch and his carer Stephen to the assessment centre in Archway where Patrick’s WCA was to be held. I’ve uploaded it here to give you an idea of the rubbish which passes for accessibility in some of these centres.

As you’ll see in the video, the front doors at the centre wouldn’t open. A woman who was smoking a cigarette out the front came over to show us how to open the doors – she pulled them open with her bare hands. The “lift” was a single platform squeezed into the right-hand side of the groundfloor entrance. To call the lift, we had to hold the call button down and keep it held down. The door into the cupboard (which it was, literally) which housed this platform opened outwards, into the path of the wheelchair. Once inside, the platform only started moving when the call button was held down. It certainly took more than one person to operate everything.

I don’t know what would have happened if there had been a fire. Using this lift for escape purposes would have been challenging, all right, especially if you tried to fit more than one wheelchair in it. There may have been a brilliant, if not brilliantly obvious, escape route out back, of course, but if there was, nobody told us about it. Would we have had to find it ourselves?

7 thoughts on “Rotten access to Atos assessment centres

  1. Made a list of assessment centres and what floor assessments are carried out on.

    East Midlands & East Anglia

    Boston ground floor
    Cambridge 1st floor
    Chelmsford ground floor
    Chesterfield 5th floor
    Colchester ground floor
    Derby ground floor
    Ipswich ground floor
    Kings Lynn ground floor
    Leicester 1st floor
    Lincoln 1st floor via ramp
    Mansfield 4th floor
    Northampton ground floor
    Norwich 2nd floor
    Nottingham ground floor
    Peterborough ground floor

    London

    Balham ground floor
    Croydon 1st floor
    Ealing 3rd floor
    Highgate 1st floor
    Luton 6th floor
    Marylebone ground & 1st floor
    Neasden 2nd floor
    Romford 2nd floor
    Southend ground floor
    Wimbledon ground floor

    North East

    Berwick ground floor
    Bishop Auckland 2nd floor
    Durham ground floor
    Hartlepool ground floor
    Newcastle ground floor
    Sunderland 2nd floor
    Thornaby 2nd floor

    North West

    Barrow ground floor
    Birkenhead ground floor
    Blackpool ground floor
    Bolton ground floor
    Bootle 1st floor
    Burnley ground floor
    Carlisle 1st floor
    Chester ground floor
    Crewe ground floor
    Lancaster ground floor
    Manchester ground floor
    Mann Island lower ground floor
    Preston 4th floor
    St Helens ground floor
    Stockport ground floor
    Warrington ground floor
    Wigan ground floor
    Workington ground floor

    Scotland

    Aberdeen ground floor
    Ayr ground floor
    Banff ground floor
    Benbecula ground floor
    Campbeltown ground floor
    Dumfries 1st floor
    Dundee ground floor
    Edingburgh ground floor
    Fort William ground floor
    Glasgow ground floor
    Golspie ground floor
    Greenock ground floor
    Hawick ground floor
    Inverness 2nd floor
    Islay ground floor
    Kirkcaldy ground floor
    Kirkwall ground floor
    Lerwick ground floor
    Losiemouth ground floor
    Montrose ground floor
    Newton Stewart ground floor
    Oban ground floor
    Perth ground floor
    Portree ground floor
    Stirling ground floor
    Stornoway ground floor
    Stranraer ground floor
    Thurso ground floor
    Wick ground floor

    South West

    Barnstaple 1st floor
    Bournemouth 1st floor
    Bristol ground floor
    Exeter ground floor
    Glouster 1st floor
    Launceston ground floor
    Plymouth ground floor
    Salisbury ground floor
    Swindon ground floor
    Taunton ground floor
    Truro on two floors
    Weston-Super-Mare 2nd floor
    Weymouth 3rd floor
    Yeovil ground floor

    South & South East

    Aylesbury ground floor
    Brighton ground floor
    Canterbury ground floor
    Chatham ground floor & 1st floor
    Guildford ground floor
    Hastings ground floor
    Milton Keynes ground floor
    Newport ground floor
    Oxford ground floor
    Portsmouth 1st floor
    Reading ground floor
    Southampton ground floor

    Wales

    Aberystwyth ground floor
    Bangor ground floor
    Brecon ground floor
    Bridgend ground floor
    Cardiff ground floor
    Cardigan ground floor
    Carmarthen 2nd floor
    Colwyn Bay ground floor
    Dolgellau ground floor
    Haverfordwest ground floor
    Llandrindod Wells ground floor
    Newport ground floor
    Newtown 1st floor
    Pontilanfraith ground floor
    Pontypridd ground floor
    Swansea 4th Floor
    Tredegar ground floor
    Tremadog ground floor
    Wrexham ground floor

    West Midlands

    Birmingham 1st floor
    Coventry 1st floor
    Hereford ground floor
    Shrewsbury ground floor
    Stoke ground floor
    Wolverhampton ground & 1st floor
    Worcester ground floor

    Yorkshire & Humberside

    Barnsley 3rd floor
    Bradford ground floor
    Castleford ground floor
    Doncaster ground floor
    Grimsby ground floor
    Halifax ground floor
    Huddersfield ground floor
    Hull ground floor
    Keighley 2nd floor
    Leeds ground floor
    Pontefract ground floor
    Scarborough ground floor
    Sheffield ground floor
    York ground floor

    Not sure if ground floor means steps to building or ramps.

  2. Hi, while I can see your concerns about gaining access (especially for someone without assistance) evacuation during a fire rules out the use of any lifts at all as the fire could burn through electrical wiring and trap a person to be burned alive. I believe any large company or organisation is required by law to have equipment as shown at http://www.evacusafe.net/public-safety/fire-evacuation-chairs.asp (which may or may not acommodate the wheelchair as well) and this equipment must be used in preference to a lift. You might have seen the bright yellow storage cases for this equipment by a stairwell as at http://www.liv.ac.uk/media/livacuk/safety/adminimages/safety/evac_chair_11.jpg

  3. Platform lifts (as opposed to passenger lifts) always operate in the way you describe and for that reason do not provide independent access for wheelchair users and others without upper body/hand strength. They are much cheaper and easier to install than passenger lifts and are often installed in existing buildings where it may in fact be impossible, for structural reasons, to install a full passenger lift. They are by no means perfect and if they are used there should always be a member of staff on hand to help disabled people use them safely.

    As Paul Duffy said, unless a lift is a designated evacuation lift (with its own independent power supply, very expensive indeed), they cannot be used for evacuation. Keeping people safe and evacuating them in the case of fire is the responsibility of building managers, who should have a proper evacuation plan for everyone, including any disabled people in the building.

    There are two principal methods of keeping wheelchair users and others who can’t use stairs safe in the event of fire. The first is to provide (as required by building regulations) a fire rated refuge, usually in the stairwell. Depending on its construction, this may provide from 30 minutes to 4 hours’ protection. Staying in such a refuge, accompanied by a security officer or other member of staff who is in constant contact (by radio or mobile phone) with staff outside the refuge, is the first course of action. If it appears that this will not keep the wheelchair user/disabled person safe, due to the location or size of the fire, they should be evacuated. For this purpose there should be an agreed method of evacuation, usually an evacuation chair which staff are trained to use. Such evacuation chairs cannot be safely used without training and they can be very uncomfortable for disabled people to use; for those with specific physical support needs they can compromise health, hence the desirability of avoiding evacuation unless absolutely necessary. Such chairs are usually kept in or near stairwells for members of the public, or next to the desks of disabled members of staff.

    When attending a meeting or appointment above ground floor level, details of the evacuation plan for disabled people should be available on request. It should include a protocol such as I’ve described above. It is important to note that the use of fire-rated refuges is an accepted method of keeping disabled people safe and may be sufficient depending on the size and location of the fire. However, constant communication and reassurance, and a member of staff remaining with the disabled person, is essential to avoid the natural fear and anxiety that would otherwise be experienced.

    The reason I know all this is that before I retired in 2009 I was a local authority Access Officer :). What I do know, in addition, is that the amount and standard of official guidance available to help building managers is not good and, at least at the point when I retired, needs to be improved.

  4. Pingback: Rotten access to Atos assessment centres | HADAG.org.uk

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  6. The biggest problem i have found in the local assesment centers is no parking ,not even disabled parking on or near the center. As my partner has severe mobility problems due to traumatic brain injury she can not walk distances safely. This is flounting all health and safety rules. Also she can not climb stairs without great difficulty dur to her balance problems ,and the platform lift does not seem too safe. I shall be requesting a home visit as i do not wanr my partner put at risk, another fall could be potentialy fatal. Atos realy should address these problems ,by the very nature of their job they should safe access for disabled people .

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