This story will give you an idea of some of the reasons why people can end up with rent arrears when they’re trying to set up a Universal Credit claim.
It should also give you an idea why some jobcentre meetings drive me to the brink.
So.
I recently attended a meeting at Croydon jobcentre with a woman who has been trying to sort out the housing component of her Universal Credit claim for several months (I’ve posted a short transcript from the meeting below).
You’ll see from the transcript that the meeting was ludicrous.
The problem was paperwork, as it often is.
The jobcentre had told the woman to bring in her tenancy agreement and bank statements to make her Universal Credit housing component claim. The woman did exactly that. She had all her papers ready to go. We were expecting plain sailing from there. Unfortunately, that wasn’t quite what we got.
The jobcentre adviser began by accepting the woman’s tenancy agreement and bank statements.
Then, the adviser suddenly decided that the jobcentre couldn’t accept the papers. The whole thing was utterly bizarre.
The problem was that the name of the rent recipient on the bank statements did not match the landlord’s name on the tenancy agreement.
The explanation for this was simple. The names were different because the rent was paid to the letting agent who managed the property for the landlord. The agent’s name appeared on the bank statements. The landlord’s name appeared on the tenancy agreement. This happens from time to time. I’m pretty sure that it’s happened to me in the past. There was another small problem – the agents hadn’t written the monthly rent total on the tenancy agreement.
None of this seemed a major obstacle to start. The jobcentre adviser could see from the bank statements that rent was being paid each month – a point the adviser happily conceded at first.
“I’m going to accept [the bank statements], because you’ve got a standing order… you wouldn’t be paying the money for any other reason.” (The woman who was applying for the housing component has been paying the rent with the help of a friend. That was the only way she could stay housed and avoid arrears. She’d waited weeks for her UC to begin, as people must).
Then suddenly, the adviser decided that the jobcentre wouldn’t accept the papers after all.
“We can’t progress the housing payment until all the documents are in order. They are not in order at the moment.”
“This says…[a different name for the landlord]. No, this is not going to be good enough.”
“I’m really sorry about all of this, but this isn’t ….the details you provide us have to be precise and they have to agree with what’s on here.”
“I’m going to have to make you another appointment.”