An interesting point from Malcolm Harrington’s year three review of the work capability assessment today:
“As reported in the year two review, mental function champions have been introduced at a regional level, rather than in each assessment centre as was originally recommended. Given scarce resources, the review supported this approach… Some representative groups claim that awareness of the champions is low, and that those who are aware of them believe they have little or no impact on the quality of mental function assessments. The review asked Atos to report on the effectiveness of their mental health champions. They said that their healthcare professionals found the champions to be ‘a great resource’ and that they were of ’great use to put any uncertainties into perspective’.”
Well.
A couple of weeks ago, on November 5, Mark Hoban said this about mental health champions:
“We have introduced a mental health champion in every single assessment centre throughout the country.”
That line caused some excitement among some of the people I know who have mental health illnesses and are employment and support allowance claimants, and among people I’m in contact with who support people with mental health problems through Atos work capability assessments.
Indeed, a number of these people were so taken with Hoban’s remarks that they sent them to me and asked if I could find out if there was indeed a mental health champion in every single assessment centre in the country.
I’ve written before about the concerns that people with mental health problems have about work capability assessments – the stress of the assessments, being awarded zero points in WCAs and pushed onto jobseekers’ allowance, despite histories of severe problems and a lack of support, the winning of a judicial review by the Public Law Project on behalf of people with mental health problems to put the onus on the DWP to source medical evidence for those claimaints before the work capability assessment begins. People were pleased to hear that steps had been taken to introduce these mental health champions, but, as I say, surprised to learn that they were as prevalent as Hoban’s remark suggested. Nobody seemed to have sighted one.
So, I wrote to the DWP to ask them what Hoban meant when he said that a mental health champion had been introduced into every single assessment centre in the country.
It turned out that he did not mean there was a champion in each assessment centre. He meant that regional champions had been appointed and that they operated a sort of phone advice line.
The DWP told me:
“There is not a champion in each Atos assessment centre. Instead, there are regional champions, with all healthcare professionals having access to a telephone advice line where they can access advice from a champion.”
The department went on to say that:
“A full complement of 60 mental function champions has been in place since the end of July 2011, following a recommendation by Professor Harrington.
“The role of mental function champions is not to interact directly with claimants. Instead, their main functions are to provide advice and support to Atos HCPs (either face to face or via the helpline), spread best practise [sic], and build links with appropriate stakeholders in their area.”
The department also said that:
“All Atos healthcare professionals receive specific and additional training in assessing mental health conditions.
“We are currently working with a number of specialist disability representative groups to improve the initial questionnaire that is sent to claimants.
“We are also working closely with a range of disability organisations to develop an ‘evidence-based review’ of the descriptors used in the WCA in order to make the WCA fairer and more accurate. This is in response to changes proposed by organisations representing both mental health and fluctuating conditions, following Professor Harrington’s second report.”
Needless to say, the mental health support professionals who’d brought Hoban’s “we have introduced a mental health champion in every single assessment centre throughout the country,” statement to my attention were disappointed to hear that what he meant was that there were a few people in each region (the numbers are here) and a phone number for Atos HCPs to ring. (Hoban did mention the phone line in an October statement. but his November remarks got people excited. “We have introduced a mental health champion in every single assessment centre throughout the country,” led people to conclude – not unreasonably – that a mental health champion had been introduced in every assessment centre throughout the country.
I went back to the department for more – to ask if the department could say what training the champions went through, if the champions are already trained health professionals (for example, doctors, nurses, psychiatrists, psychologists and so on) and how many there are in each region (as I say, those numbers are already in the public domain, but I’m always keen to see if everyone’s match).


That was when I started to spend
As the general strike continues in Greece