Category Archives: Benefit systems

People sent by councils out of London like this will be parked on benefits for life. Is that the actual aim.

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Here are a few thoughts on the council trend to force homeless people out of London AND on the supremely unhelpful council homelessness system that people must battle through to get any housing help at all:

Regular readers will know I’ve been writing about Chantelle Dean, a 32-year-old woman who is about to be evicted from her private-sector rented flat in Newham.

Chantelle’s landlord wants the flat back, so Chantelle must leave. She’s just received her final eviction notice. The bailiffs will be round to throw her out on 27 July. Newham council won’t help Chantelle with emergency housing until that day:


 

 

 

Two points to put to you today:

1) Sending Chantelle to live out of London makes absolutely no sense – unless the aim is simply to get poor people out of rich people’s faces 

Chantelle has good reasons for wanting to find another flat in London. She has a three-year-old son who starts school in September. She receives Income Support at the moment. She wants to give herself the best chance to find work and training when her son starts school. Chantelle’s mother lives in Newham and can look after Chantelle’s son for free. Still, the council has told Chantelle to look for flats out of London (you can read email exchanges on that subject here). That’s because Chantelle will struggle to pay the inevitable shortfall between her housing benefit entitlement and expensive Newham rents.

So.

I’ve said it before and I’ll say it again: moving mothers with young children to places where they’re a long way from work and free childcare is a very sinister move.

The concept is a cruel nonsense by definition. If you send people who have no money away to live in areas where there is less work and no family nearby for free childcare, you cut people off from opportunities as a matter of course and they disappear. No doubt that’s the idea – Out Of Sight, Out Of Mind and all of that. Continue reading →

Why do people return and return to foodbanks? Because their benefit problems don’t get fixed for ages. If at all.

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I was at the South Chadderton foodbank this morning and talked with some of the Monday volunteers.

I asked the volunteers why people were restricted to a certain number of foodbank visits in a set period of time. The limit is generally about three visits every six months or so – limits vary from place to place. The South Chadderton volunteers said today that the limit was now four visits.

I also asked if foodbanks showed discretion about these things – whether they could give out food parcels even if someone had reached their quota. Last week, I spoke to Pat McCullough, a 67-year-old Oldham man whose pension credit had been stopped for reasons he didn’t understand, and who’d reached his limit for foodbank visits while a caseworker helped him sort the pension credit problem out. He’d had four foodbank vouchers recently.

Jean Jones, who is one of the South Chadderton volunteers, said one reason that some people returned for three or four food parcels was because their problems with benefit sanctions and/or benefit delays, etc, now took so long to fix. This is worth noting. I find this myself again and again.

“The theory is, if you’ve got it [a foodbank voucher] for your benefits sanctions [to cover food while a benefit is sanctioned]… or whatever reason, the theory is that by the time you’ve had four [foodbank] vouchers, [the problem] should have been solved. The problem is [that] it isn’t [solved].”

I’ve certainly spent time with people who’ve had such experiences. I’ve attended jobcentre meetings with people who’ve literally waited months for a full Universal Credit claim to be properly started. I went to Kilburn jobcentre many times last year with a disabled woman whose benefit claim was closed when she was too ill to attend the jobcentre and who for weeks couldn’t find anyone to help her start her claim again (she was really ill – she had a bloodclot on her leg). Her housing benefit claim was stopped at the same time. She ended up with rent arrears and all kinds of problems. That one took months to fix.

I’ve spoken to no end of people in the last year who’ve had their benefits cut for weeks because they missed meetings that weren’t even compulsory, or who’ve been forced to pay rent arrears that their housing associations knew perfectly well they couldn’t afford, or who must pay exorbitant and very unfair court fines. Point is, these problems take ages to solve – if people can find anyone to help solve them at all. I meet a fair few people who just give up. It can take ages to get through to someone on the DWP phone lines. Jobcentres will rarely help people solve problems on the spot. Instead, advisers make formal appointments for people who have problems with their benefits. These appointments are often set a week or two or even further down the line. There’s not a lot of resource in jobcentres these days and government is about to close a bunch of them down.

Jean said her own son was on a Universal Credit sanction at the moment and that he still wasn’t sure why his money had been stopped, or how long the sanction would last. His UC wasn’t paid last month. He’d sent in a sick note to Universal Credit which excused him from his jobsearch requirements for six weeks, but that note seemed to have been lost in the mail, or disappeared forever into the black hole that is the DWP bureaucracy, or god knows what. He was waiting for a letter from the DWP, which apparently is due to arrive this week and will tell him why his benefit stopped, and how long it will be stopped for. The hope was that all would be revealed when the letter turned up.

So. Worth noting, as I say. Say what you like about benefit claimants – and plenty of people do say what they like – but the fact is that a lot of people are at the mercy of a system which falls over all of the time. People are left with nothing to live on while they try to address problems such as stopped benefit claims, reduced benefit claims, lost sick notes, court fines and all the rest of it. Those problems seem to go on forever these days. Maybe someone wants to fix that.

Q: Should there be limits on the number of times people can use foodbanks, or get help? Answer: No.

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I was speaking to a man called Pat McCullough, 67, at the Ark lunch kitchen at the Salt Cellar in Oldham yesterday.

Pat raised an issue that comes up a lot – the limit on the number of times in six months, or in a set time, that people can visit a foodbank for food parcels and/or get fuel voucher topups.

Pat’s fuel cards with no credit on them earlier this year

Pat, who is ex-army and having problems with money because his pension credit stopped for reasons that various people are trying to get to the bottom of, said that he’d reached his limit of three foodbank visits in six months.

Everyone I talk to who attends foodbanks here quotes the “three visits in a set time limit,” rule, often without prompting. People certainly see the “three visits” line as a policy, not as a useful flag.

Some places enforce these limits more strictly than others. You get good people and you get strict people, and you get confusion. There are also a number of different places that hand food out. Some require vouchers. Some don’t.

Pat said he’d had four foodbank referrals of late. He’d also had a couple of fuel topup vouchers, but didn’t think he’d be eligible for more for a time. He said he was using emergency credit for his electricity and gas cards at the moment.

Pat is a regular at the Tuesday lunches. I’ve written about his problems with paying for fuel before. Which brings me to the central point of this post in a roundabout way: There are a lot of people out there who I see again and again, and whose circumstances never really change. That being the case, why have limits and rules at all?

The real problem people have is that they are permanently stuck. They are permanently stuck without money. That’s the issue. They’ll never have the money that they need to get completely free and clear. A few quid here and there won’t change things.

That’s why “popular” concepts such as compulsory Debt Advice or Money Management lessons for people who apply for council or charity support always have me sighing very loudly. I wonder if we really get anywhere with any of that – a debt management person telling an impoverished person that they might be able to repay a few pounds each week on a massive court fine or whatever if they spend two quid less, say, on chips. Talk about robbing Peter to pay Paul.

So what if people spend a few quid on booze, or fags, or a hamburger, or whatever. So what if some debt management worthy tells people off for spending that money. It doesn’t matter a damn when you look at the real equations. A handful of change doesn’t make an impact on the big sums and debts at all. Continue reading →

How can the DWP STILL leave people to “live” on a pittance? Will any of this ever change?

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Let’s start the week with a rant:

I’ve said this a million times, as has everyone, but let’s say it again:

Some people don’t have enough money to live on. Nothing is changing that I can see.

People are deliberately kept in debt to the state and in crushing poverty as a result. The DWP sanctions and reduces benefit money to the point where people can’t meet basic bills, and then deducts even more for loans and that people can’t pay. People are forced to cough up fines and costs for court appearances for unpaid council tax and rent – bills that they couldn’t afford to pay in the first place. That’s why they’re in court. Something needs to be done, but it isn’t being done. I wonder exactly how long the turning-point will sit on the horizon. How long will people be forced to wait for change?

We’ve had plenty of chat recently in the MSM re: politicians accepting that austerity is terrible and that people loathe it. I’m all for that chat, but a timeline for actual improvement would be good. I realise that we’ve had major political movement in recent times, from Brexit to the Christ-ly rise of Jez, and I try to get/stay enthused/interested, but the truth is that useful results on the ground still feel a very long way away.

I still speak to people who didn’t vote in the general election. They still shrug and say, “it doesn’t make any difference.” You see their point. They’re still at foodbanks. They’re still fighting the DWP for a few quid in hardship funds. They’re still written off as scroungers. Recent political events haven’t meant much in real terms for them.

After squandering months on an election and its aftermath, our “leadership” and parliament will soon take summer break. I wonder if a break should be allowed. Then again – who cares. What’s a couple of months in the greater scheme. Even if Jez launches the glorious revolution tomorrow, it’ll take years – decades – to rebuild public services to the point where people who really need those services get them in a way that feels helpful. A revolution would look great on facebook, but I wouldn’t hold my breath for the rest. I realise that I take a childishly simple view of political realities here, but I feel the need to get down to basics. A lot of people have been waiting an awful long time for the aforementioned turning-point to really arrive. Quite a few people have died along the way.

Some specifics from real life out and about:

There are three key problems I hear again and again from people as I go from foodbanks to lunch kitchens to meetings with people who have housing problems:

1) The DWP, councils and housing associations are deducting money from people’s benefits by way of sanctions, loan repayments, council tax and fines, and rent arrears. The upshot is that people are left with a pittance to live on. It’s not uncommon to hear people talk about a figure of £50 a week and less. Doesn’t matter whether or not you think people deserve these slapdowns because they’re single mums, unemployed, low earners, ex-cons, or whatever. They’re stuck forever. The state and its offshoots crush people with debts that they’ll never repay. The state does not help these people. It owns them. We, or someone, needs concrete plans to change that.

2) People are waiting for an Employment and Support Allowance decision, or a Personal Independence Payment decision. The waiting is going on and on and/or their application is turned down. The mandatory reconsideration and tribunal appeals processes drag on and are extremely difficult to navigate if you can’t grasp complex government bureaucracies. Which many people can’t, because these systems are too hard to deal with even if you do feel up to it. At the moment, in one way or another, I’m dealing with/writing about three people with learning difficulties and health problems who have been found fit for work this year and have not been able to appeal these decisions, or sort out interim income, without help from local support groups.

3) People are fighting eviction and paying big court/bailiffs costs on the way. They’re always insecurely housed, because they must rent in the private sector.

Here are three very recent examples of these:

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DHPs are a stopgap. They don’t fix the real housing problems. The whole system is wrecked

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A few thoughts on the government’s disingenuous guidance to *help* Grenfell residents with housing costs by providing Discretionary Housing Payments (DHPs):

On Friday morning on twitter, some of us were discussing this DWP memo on getting DHPs to Grenfell residents. (This was hours before the Guardian finally picked up on the memo and ran a let’s-brown-nose-the-government-by-putting-the-government-defence-up-front story on it. That story didn’t offer an interview with anyone who had actually gone through the often-invasive and thankless process of applying for a DHP. Don’t start me on that. I’m not in the mood).

Anyway.

The memo told councils to prioritise Grenfell residents who applied for Discretionary Housing Payments for help with rent in advance, deposits on new homes and rent shortfalls in new homes. This memo made me furious, for many reasons.

One is, of course, that people who survived the Grenfell fire should not have to apply for anything at all, through any of these council processes. Deposits and full rents should be paid on the homes of their choice for the rest of their lives. I genuinely think that. I can’t see why people wouldn’t think that.

Another reason for disliking this government memo “initiative” is that DHPs are only stopgap payments. They are short-term payments made by councils from a government allocation. They are used to cover housing-cost problems for people on housing benefit, or the housing component of Universal Credit – say, a rent deposit for a flat for someone on a low income, or the bedroom tax, or a shortfall between the amount of housing benefit people can get and their full rent, particularly when people must rent in the expensive private sector. (I’ve helped people apply for DHPs).

DHPs do NOT change the welfare reform policies and issues that cause the problems in the first place – the bedroom tax, local housing allowance caps, benefit caps, the fact that homeless people must be placed in the expensive private rental sector because there’s not enough social housing to go around, and the fact that everyone who rents privately is exposed to runaway private-sector rents. Those problems go on – seemingly forever, at the moment. They’re not changed by DHP allocations. The DWP memo on DHPs made clear Grenfell people remain subject to welfare reforms such as the benefit cap.

It’s the short-termism of DHP help that really gets my back up. Covering payments and problems such as deposit and rent shortfalls with DHPs is a real get-out for government and councils. It means that the government via councils can use DHPs to mask housing and rent problems caused by the high rents, the discharging of homelessness duties into the private sector and welfare reform for six months, or a year, or, to put it crassly in this case, until mainstream press attention moves away from Grenfell and people are left alone to battle council and DWP bureaucracies. DHPs don’t address reasons for a housing crisis at all.

There’s another problem, too – one that isn’t discussed as often as it should be. People (I mean a lot of the mainstream media here) seem to assume that the bureaucratic systems that people must use to apply for DHPs, housing, housing benefit and the UC housing component function reasonably well, or even at all – ie, that there’s an operational system in place for people who are homeless and/or who need housing benefit and DHPs and so on. The truth is that these systems are in absolute shambles. I realise that government says rules should be relaxed for Grenfell residents and every effort made to assist people. I’m saying that I have no confidence in this being the case in an ongoing way. That’s because wherever you go in the country, things are so often an unbelievable mess. I can’t tell you how often I’ve gone to housing meetings, or jobcentre meetings, or whatever, with people, and come out with nothing resolved. This needs to be addressed in councils and bureaucracies all over. These problems apply all round.

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If austerity really is over (ha), everyone must benefit. That includes people we’ve been told to hate.

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Have been thinking about the much-discussed end to austerity and public sector cuts ever since the politically-resuscitated (regurgitated?) Michael Gove floated the concept: “we…. need to take account of legitimate public concerns about ensuring that we properly fund public services,” blah, blah, etc.

An end to austerity would be tremendous, of course. Can’t wait, etc. I only hope that EVERYONE gets to share in the largesse. The time has come to throw out poisonous notions of Deserving and Undeserving poor. God knows that’s achieved nothing apart from division. Everyone is deserving and must be seen as such. When I say “everyone,” I mean even people who successive governments have made very sure are unpopular with taxpayers. “Everyone” must include the people that the Daily Mail et al like to dismiss as dead weight – the single mums, the people with drug and alcohol problems and people who don’t, for whatever reason, work (or vote). I tend to feel that when the political class talks about righting austerity’s wrongs, the recurring themes are stagnant pay, and funding the NHS, the police, social care, education and housing. Fair enough. Those services are vital.

There are other people, though. There are people whose lives have been wrecked by public sector cuts – particularly because the DWP and council frontline services they must use have been outsourced, reorganised, and/or cut past function – but who are less electorally pertinent than, say, nurses and the police. These are the people who have been abandoned to our era’s most spectacularly callous and defective bureaucracies. These are people who are judged harshly for their circumstances and often left with nothing to live on as a result. I trust our new wave of Tory austerity-relaxers will throw them a lifeline as well. Bit more carrot and less stick, and all that.

It is with this in mind that I take you towards Oldham now, to the South Chadderton foodbank where I spent several hours last week. I talked there with people who’d come in for food parcels because they’d run out of money.

I spoke with two women at length. One woman had lost income through benefit sanctions. The other had no income, because she’d failed a sickness benefit assessment, was mired in appeals and had no idea what to do next. Both women were having a hell of a time trying to make sense of the endless letters, cut income and confusing instructions that people are given by the DWP in our punitive and unhelpful austerity age. These people could have been anyone, really, in the sense that I see this confusion and incomprehension all the time.

The first woman was a young mum called Emma.

Emma was 31. She had three kids aged 13, five and six months. She told me a story I’ve heard variations on before. Emma said that her Income Support payments had been reduced, because she’d missed two work-related interviews at her jobcentre. I found out later that these interviews may not even have been mandatory. This sort of thing happens, though. People are told by jobcentre staff that they have to attend work activities or courses when they don’t. I’ve seen that more than once over the years, as I say. It’s the sort of thing I mean when I say that DWP systems are a shambles.

Emma said she’d missed the workforce interviews because she didn’t realise they were taking place.

“They’re every three months now (the work-related interviews at the jobcentre). They used to be every 12 months. It’s if you miss the appointments, that was why…

“I thought they were going to sanction me. I thought they were going to stop all my money, but they haven’t. They’ve just reducted [sic] so much money off of my benefits.”

Emma said that she hadn’t appealed the decision to cut her benefits, because she didn’t know that she could appeal.

“They said when I went to the jobcentre, when you’ve attended your workforce interview, they [the payments] will go back to normal.”

Emma doubted these workforce interviews would lead to work. I’ve attended enough of these work-related meetings to doubt the point of them myself. At best, work-related interviews are box-ticking exercises: proof by jobcentres for the DWP that people who sign on have been encouraged to look for jobs. At worst, they’re a means of keeping benefit recipients on a short leash – of making people return repeatedly to their jobcentres where they know they’re being watched. Here’s a story I did about such pointless demands being put on people who signed on at the North Kensington jobcentre: a place that was harsh on benefit recipients in my experience and that is in the mainstream news re: signon demands at the moment after the Grenfell disaster.

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While we’re talking austerity, can anyone help with this question on Income Support, conditions and sanctions

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Any help on this one appreciated:

On the topic of compliance and Income Support – I’m speaking atm with a woman aged 31 who has a five-year-old and a six-month-old (we met at the South Chadderton foodbank on Monday). She said that she’s been called in every three months to her jobcentre for a “workforce interview” – sounded like some sort of work related activity type interview from her description. She’d been sanctioned (had her benefit total reduced) for missing interviews that she didn’t realise were taking place. She was at the foodbank getting a food parcel and nappies for the baby, because, needless to say, she’d run out of money. She was having social fund repayment money deducted from her benefits as well. Total shambles, to say the least.

My question – how often are people who are in receipt of Income Support with a child under the age of a year now required to attend workforce or work-related activities? Gave this question a google, but I don’t know that I’m further ahead. This woman said she was getting a lot of letters about attending with all kinds of dates on them and calls changing dates, and everything was in the usual mess.

I was also wondering (again) how low the DWP was permitted to cut a benefits income, particularly for people with such young children. Readers of this site will know that I’ve asked the DWP about this before. The woman in this post today and another man who I spoke to at South Chadderton foodbank on Monday both said that they were having money deducted from their benefits for social fund loan repayments that never seemed to get smaller, or end (I hear this a lot – people feel they’re paying social fund loans off for years). They couldn’t afford the deductions. They also said that the DWP had told them they must put any requests for a repayment reduction in writing. Not so long ago, you could call the DWP up to ask the department to reduce loan repayment amounts if people were really struggling. I’ve done that for people myself. Now, in the Oldham neck of the woods at least, people are told they must write in. Good luck with that, etc.

Anyway. I am so glad the great and the good on the political scene have decided that austerity is over. I can only suppose the memo on that hasn’t reached the DWP yet. I’m sure that will happen in good time.

If you can shed any light on any of this, but prefer not to leave a comment below, feel free to drop me a line here.

We consider you housed, because you have a grotty caravan to live in. This is austerity.

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This one goes out to all those politicians who seem only newly acquainted with the notion that austerity is rotten and ridiculous, and that people are very sick of public sector cuts:

I’m posting here yet another story from a frontline homelessness office which will tell you something about hopelessly stretched housing resources in austerity. It will also tell you something about the farcical conversations that homeless people and housing officers must have during austerity – ie, at a time when all sense of proportion has left the building.

In the discussion reported below, a housing officer at First Choice Homes in Oldham (First Choice provides the homelessness service for Oldham Council) told the 67-year-old man called Paul who I was with that Paul was considered adequately housed because he had a crappy old caravan to live in on a site in Oldham. Take that.

Image: in the caravan

This conversation took place in the last week of April. A month or two before that, Paul had been offered sheltered accommodation, I think it was, but he was too concerned about the spectre of escalating service charges in sheltered accommodation to go with that. Nothing is easy in austerity. Every option has a sting in the tail and/or one on the horizon. The idea of service charges – in sheltered accommodation, or anywhere – scares the shit out of people generally. Nobody ever knows how big service charges will get. Certainly, nobody believes the sky will be the limit when it comes to service charges going up. The mere mention of service charges is enough to put people off further dialogue.

As we talked about sheltered accommodation, the officer agreed that service charges were a thing: “we pass that [court manager] charge onto the customer, because it’s the customers that are in need of that service…maintenance charges, we charge those to all our customers…. communal areas,” etc, etc.

That being the case, the caravan was it.

“The advice that you got… is that you were able to return to your caravan, so you’re not homeless… that’s why they’re not giving you the homeless priority,” the officer said to Paul. So, there we were – an older bloke with a heart condition being told that living in a caravan was acceptable. We knew that this line was ridiculous. The officer, to her credit, knew this line was ridiculous too, but there we were all the same, going down together. Again. God knows how many similar conversations I’ve witnessed in the last few years. Austerity has redefined our notions of “acceptable,” and “logical.” You hardly know what you’ll hear next.

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Can real problems like homelessness get more than fleeting attention these days?

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Let’s start this one with a story from the large collection in my Nobody Gives A Stuff If Women And Children Are Homeless file:

Image: dead mouse in the bathroom

I’m talking at the moment with a young Newham woman called Chantelle. For some time now, Chantelle has been living in a private-rental craphole. She has a three-year-old son. Cockroaches and rodents roam around their rotten flat. Chantelle told me that exterminators have visited a couple of times, but that they may as well have saved themselves the trip. The roaches and rodents have always come charging back. Wonder if they’re galloping in through a hole in a wall somewhere. Chantelle took some pictures of the roaches, which I’ve posted above and below.

Image: dead cockroaches in the flat

A couple of months back, Chantelle’s landlord told her that she had to leave the flat. Chantelle says that she doesn’t have rent arrears and hasn’t damaged the flat. Her landlord just wants the place back. Sometimes, landlords want to charge somebody else even more to live (should I say “live”) in a flat. Who can really say.

Chantelle went to Newham Council to explain her troubles and to ask for help. You can guess how fulfilling that visit was. Chantelle would’ve been better off waiting for December and writing Santa for a tent. The council was supremely unhelpful as councils can be these days. It hardly matters where you go. Frontline officers have no resources, which means they have no answers. You hit a gatekeeper as soon as you arrive at reception, or send an email, or make a call, or whatever. The opening line is often Goodbye. Some put this more politely than others, but that’s the essence. I’ve seen emails from the council which demonstrate that was the essence here. Chantelle was advised to look for cheap places out of London. People don’t know how to fight for more.

At the very least, councils give people instructions that they find almost impossible to follow. Chantelle says Newham told her that she couldn’t, or wouldn’t, be helped as a homeless person until she was actually evicted, or the bailiffs were at her door to evict her, or her notice expired, or something to that effect. She still wasn’t entirely sure when we talked and anyway: technicalities. The technicalities mean little to people when it comes down to it. Everyone still ends up at the same place – ie, nowhere. The long and the short of it was that as far as Chantelle was concerned, she was told to wait, to try and find herself another flat out of London (she has no chance of that now in London’s private rental sector, which she can’t afford) and to only come back to the council when the bailiffs were racing up the road after her, or something along those lines. I’d ask Newham council to clarify the situation, except that Newham council has refused to talk to me for several years on account of my Focus E15 housing campaign stories and general attitude to press offices and life, etc. Those guys can really drag out a grudge.

Chantelle’s understanding was that if she left the flat before she was thrown out of it, the council would say that she’d made herself intentionally homeless. This is the kind of understanding that a lot of people are left with these days. I went recently to First Choice Homes in Oldham with a 67-year-old bloke called Paul who was told while we stood there that he was considered to be adequately housed because he had a tiny, rotting caravan to live in. He was also told that he would make himself intentionally homeless if he left the caravan voluntarily – ie, without being chucked out of it by whoever owned it and/or the campsite. True story.

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Why we’re on strike: Eastern Avenue jobcentre staff out against jobcentre closures

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Staff at the Eastern Avenue jobcentre in Sheffield are on a PCS strike today in protest at the government’s proposed closure of Eastern Avenue jcp and a raft of other jobcentres around the country.

People are furious about these jobcentre closure plans. As readers of this site will know, local people who claim benefits have told me that they can’t afford to travel to jobcentres in other towns, that public transport to other jobcentres is patchy at best as transport is cut and disappears, and that they worry they’ll have no access to computers to use locally to search for jobs if local jobcentres close. People say they can’t always afford internet access on their phones.

Local people also say that these non-stop closures of public services in their towns are destroying smaller places. Post the Brexit vote, government is supposed to be deeply concerned about people in the regions who feel left behind, but you wouldn’t know that from government’s ongoing removal of local services.

Clare Goonan, PCS rep and Eastern Avenue jobcentre worker (she is jobcentre’s disability employment adviser and has worked at the jobcentre for 12 years) said on the phone from the strike this morning:

“We [at the Eastern Avenue jobcentre] offer a personalised, one-stop service… people can pop in from local, whereas if it was closed, they’d have to get on a bus, or two buses, and go online. We have a lot more interviews than what they would do if they were in town.

“And the jobsearch and computers – we’ve got 12 computers [at Eastern Avenue] that customers can come in and use if they want on internet. What people would have to do [if the jobcentre closes], is to pay to go into town, because there is no other services around here.

“There is a library, but the possibility is that the library won’t stay open, because of cuts, so if we don’t – we [at the jobcentre] send a lot of people around there [to the library], so if we are not sending people around there [if the jobcentre closes], they [the library] may not stay open. [We have] more a personalised service than town.

“It costs £4.90 a day to go into town [on the bus]. The cheapest ticket is £15 a week, is the cheapest one to go to town.

“Not sure on the reimbursement of travel… in town, there would be a lot more reimbursement of fares. If we get a customer to come in and it’s not their signing day, then it would be to their expense, so they would have to claim it back. [People need to pay for a ticket themselves first].

“[We are striking] to show management that we are standing together. At the moment, there are no members gone in [to work past the picket line] as yet. We’ve not seen any staff go in, apart from higher management that usually go in, we’ve not seen any staff go in as well. The office is not definitely open yet. We want to show management that we’re serious about it, we don’t want the community to lose the last public services that around here. If it’s [the jobcentre] is closing, then this area, which is one of the most deprived areas of Sheffield, will lose its last public services.

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