Have posted below a longer transcript from recent interviews at Oldham foodbank with Michelle, 38, and Jeanette, 53 (I published excerpts earlier here and here).
Like so many interviews I post on this site, this transcript highlights two important points:
1) Political and press obsessions such as government, voting and Brexit barely register in many lives.
I asked both woman for their views on government and Brexit.
Michelle said:
“I ain’t got a clue me, I don’t understand it. I really don’t.”
Jeanette said:
“Neither me…You never see anyone like that knocking down at foodbank…They don’t worry about where the next electricity coming from.”
2) The benefit systems that people in poverty rely on are in tatters, but that fact is ignored. Nobody cares.
Politics refuses to intervene, or to offer constructive answers. Mainstream politics is fixated on Brexit and central politics to the exclusion of everything. Meanwhile, people in poverty are being dragged down by failing state bureaucracies. Online benefit application forms fail. Helplines are hopeless. Claimants go months without money, which makes debt inevitable. The idea is, of course, that anyone who has ever received a state benefit deserves the worst. Dependence on the state justifies aggression from the state.
Michelle had rent arrears, because the DWP took ten weeks to make her first Universal Credit payment. She was also repaying a tax credit debt that she disputed and an advance loan that she took out to buy food during that ten-week wait for her Universal Credit:
“Oh God – it were a nightmare signing on for Universal Credit. You have to do it online and I had to [keep] ringing the jobcentre. I had to keep ringing them, because it were so hard.”
Jeanette had had a stroke in 2009. She struggled with balance and speech. She’d recently applied for Personal Independence Payment application, but missed an award by five points. She’d decided not to appeal that decision, because the appeals process was too complex and wearing:
“Too stressful. I’ve got to think of my health. Just rely on family and friends to get me around.”
I’ve said it before and I’ll say it again: no part of this mess helps people find stability, or work. Quite the reverse. Any stability people had has been torpedoed. Prevailing government theory is that destabilising people by throwing them off benefits motivates them (whatever “motivates” means). It does not. These broken, maddening public sector bureaucracies mire people in debt. Unfortunately, that fact is below the radar.
Transcript: Oldham foodbank, 7 March 2018.
Michelle:
It hasn’t been this bad before. [They] moved me over [from Employment and Support Allowance to Universal Credit] in October last year. They made me do it, yeah.
They told me… I applied for ESA again, but they said because I was in the catchment area for Universal Credit, that I have to have that instead…but I went for [an ESA face-to-face] assessment on 25th of October [2017] and I’ve still heard nothing…nearly six months. [The assessment was at] Albert Bridge House, yeah.
I don’t sign on. I just have to go and see my advisor at the jobcentre every few weeks.
Oh God – it were a nightmare signing on for Universal Credit. You have to do it online and I had to [keep] ringing the jobcentre. I had to keep ringing them, because it were so hard.
[I] could do one bit of it, where they told you to do your details, but then it told you to do something else – a separate thing which is a new ID thing what they’ve set up. You’ve got to do that to prove your identity. You’ve got to choose which company to do it with.
I did mine with the Post Office. Got to set that account up and then go back to Universal Credit [with the registered identity details] Oh, it is horrible. Then, you’ve got to get an appointment to go up to the jobcentre to do the rest of it there…
You just do it [the identity proof] online while you’re filling your form out. It just takes you to another site and it tells you choose which one you want to use, so I clicked Post Office. Then you have to like create an account with them just to prove your identity, because they’ve got more information on you then – so that they know that it is you, because there are a lot of people trying to claim benefits under different names, so to try and stop that basically.
Had to give my passport, yeah, because it was online…
I had no money for about eight, ten weeks. They let me have an advance payments, but it were only for £200. I’ve got two kids and got behind on all me payments and everything. It were horrible…
Jeanette: It puts you behind with your rent.
Michelle: Yeah, I’ve been having to pay extra each month, because of my rent was in arrears and it wasn’t my fault. It was horrible. [I] rent with First Choice Homes…arrears, about two months, about £700 I think. I have to pay about £20 every month on top of the rent, because the rent’s £330.
They [the DWP] are deducting [money from my monthly Universal Credit payments] for advance loan – about £40 a month. They are taking [repayments for a] child tax credit [overpayment], because when I went onto Universal Credit, the child tax credit stopped, because it all goes in with that. Then after I had been on Universal Credit for a few months, [the DWP] decided to say that they had overpaid me [tax credits] and I owed £300. So now, they’re taking £49 a month off me for that as well.
[So that’s] £49 [taken out each month] for child tax credit debt, £40 for advance payment and £20 for arrears. Not much left at the end of the month once I’ve paid my bills and gone shopping. Only have a little bit left. If my girls need anything, I can’t…do it. Once that little bit of money has gone, I’ve got to wait another month again. The only other thing I get is child benefit, but that is £34 a week. That goes on the stuff like I need like the gas and electric. I can’t give it to my girls. Girls are [aged] 17 coming up and nearly 13.
[The DWP never contacted me to negotiate deduction amounts I could afford]. Oh, no, no, no. They just tell you. They don’t ask. They don’t discuss it with you. They just tell you.
Continue reading →