Back to Stockport jobcentre – where I recently spoke at length with Ben (named changed). I’ve posted the transcript below.
Ben was 58 and long-term unemployed. Ben did not think that his situation would change soon.
The DWP was after Ben on several fronts.
The DWP is often after people on several fronts.
The department refuses to leave people alone for five minutes. The department drags people to compliance interviews, sends people on useless “employability” courses and makes people attend jobcentres to sit in front of computers and apply online for jobs they never hear about again.
None of this is about helping people find work. It’s about something sinister. It’s about standing over people who are least likely to find work. It’s about reminding people who are out of work that they are not entitled to even a little autonomy. There’s a whole industry devoted to making sure that people who are long-term unemployed are permanently under the thumb.
If you’re out of work and signing on, the DWP owns you.
The DWP certainly owned Ben.
For starters, the DWP was coming for Ben on compliance.
People are called to compliance interviews when the DWP wants to accuse them of earning while claiming, or having secret savings, or whatever. I’ve seen more compliance letters over the years than I care to count. The amounts of money are rarely startling and anyway, the DWP’s accusations are often completely wrong. This doesn’t stop the department frightening the hell out of people by firing out fraud accusations. If you’re out of work, government likes to take any opportunity to rough you up. If there isn’t an opportunity to rough you up on the immediate horizon, government creates one.
Ben had received a compliance letter and a call from the DWP that morning.
The DWP had accused Ben of earning a bit of money and not declaring it.
Ben was furious about this. He was angry about the accusation and, it turned out, about the problems that working a few days had caused him.
Ben had worked as a security guard for three days and had been paid, and declared that. Then he worked another three days as a security guard, but the company he’d worked for that time never paid him.
This happens ALL the time, just so that you know. People land few days’ work with some fly-by-night company and/or sub-sub-subcontracted contractor, but they never get the pay they were promised. They can either go to war with the company in question to get their money, or they can let it go and hope things work out better next time. It’s not much of a choice.
Said Ben:
“I’ve just had an accusation this morning… they sent me a…I have a [compliance] interview… that’s the letter [Ben showed me the compliance letter that the DWP had sent]. It’s a compliance thing. I’ve been accused of working…and I haven’t… this other company, I worked for them in August in the hospital for three days – three 12-hour days. They never paid me. I didn’t get slips or anything. They [the DWP] said, “Oh, you were working.” I said, “I never got anything except a uniform they sent me…” They’re [the security company] probably saying, “he’s got the uniform. We’re not going to pay him…”
So, there was that.

