Let’s start with a bit about the ritual humiliations people have to put up with when they claim jobseekers’ allowance:

I was at Kilburn jobcentre early this morning. Everyone had to come in to sign on between 9am and 11am, because the jobcentre was closed this afternoon. This meant that the signing-on exercise was even more pointless than usual. I was at the jobcentre today with Eddie, the 51-year-old man with learning and literacy difficulties who I’ve been accompanying to the jobcentre for about three months. He’s no closer to getting a job than he was when we started. Today’s effort certainly would not have helped. His jobcentre adviser didn’t even look at Eddie’s jobsearch sheet. The adviser just said hello, made a couple of notes in the computer, and that was the end of that.

Staff wouldn’t say why the jobcentre would be closed this afternoon. Whatever the reason, they should have just excused everyone from their sign on sessions this week rather than making them come to the jobcentre for two minutes. “We’re cattle,” several people said as they were herded quickly to advisers. There was already a crowd outside the jobcentre by 9am when I arrived. The whole thing was just pointless. People had to make a trip all the way to the jobcentre in the rain for a rubber stamp. Daily sign on regimes are the same. People can’t argue the toss, because they’re unemployed and so they’re not allowed to challenge anyone, or any point. They have no rights. They can’t complain. They just have to follow meaningless, pointless and patronising instructions. I do sometimes wonder when being unemployed became such a hideous crime. The freedoms people lose are not just financial. They might as well be tagged.

It really is like that. Today, a security guard tried to stop me from accompanying Eddie to his appointment. There is inevitably a scene like this. The guards look constantly for reasons to get in everyone’s faces. They pick people up for no end of so-called infringements. Last week, a security guard tried to confiscate my coffee, even though it was nearly finished. They tell people off for eating – a problem for Eddie, who is diabetic and sometimes needs to eat the biscuits he always carries with him. Today, it was You Can’t Go With Him, which was laughable – and new, at least for us. Eddie is entitled to have someone along, particularly as he needs help when he’s writing things down. It’s never been a problem in the past.

“You can’t go upstairs,” the security guard said today.

“I always go with him,” I said. “I go with him when he signs on.”

“You can’t go up there unless you’re signing on,” the security guard said.

“They said that it was all right,” I said. “He has trouble with his reading and writing, so I go with him to help.”

“You can’t go with him,” the security guard said. I mentioned the reading and writing again, and he thought about it. Then he said it was all right. Then, we went upstairs for the sign on session that literally last a minute.

Continue reading →

Data protection, anyone…?

Intriguing story here: I heard a whisper (quite a loud one tbh) very recently that work programme providers Urban Futures, who are subcontracted by G4S to put people on the Community Work Placement in 30-hour-a-week workfare jobs, might have lost/misplaced/didn’t have/couldn’t find attendance timesheets that were filled in by people on their CWP workfare placements. My word, I thought. I understand that these forms are crucial for reimbursing claimant travel costs, claiming these travel costs back (presumably from G4S or the DWP? – I’d like Urban Futures or someone to tell me) and submitting accurate records. I’m guessing that without these papers, companies can’t do any of this, or do any of it with any accuracy. I wanted to speak to Urban Futures about this, and about the way all this works (if works is the word). I rang and rang and rang. You’ll see below that finding someone to speak to Urban Futures isn’t easy.

Still. Very interesting stuff.

Today, I spoke to Embrace UK, which is one of the charities that takes people on these workfare placements. The charity seemed to know exactly what I was talking about. They confirmed that people from Urban Futures had recently turned up, said there was a problem with their timesheet records (ie they didn’t have them) and asked Embrace UK if they had copies of timesheets to confirm that people had attended their workfare placements at Embrace. The charity said that it was angry about the request, but agreed to help in the end because they thought that without that confirmation, people on CWP placements might not get reimbursed for their travel or childcare costs, etc: “Don’t know if they have lost the time sheets, or misplaced the timesheets, but they came to us to, yes, to find a copy of timesheets.” The charity said that Embrace UK doesn’t keep complete timesheet records itself – “it’s not our job.” I wonder if that means we have a scenario where any “missing” timesheets – if they were/are missing, of course – might be completed in a retrospective way?

Who can really say.

Anyway. Personal data. I’ve seen copies of a few of these CWP timesheets in the last month – the ones I’ve seen belong to people who keep their own copies for themselves. There’s a lot of personal data on those papers. People’s full names are written out on them and details of their workfare placements (when and where) are also recorded. Information about their weekly jobsearch activity also appears.

Which means we potentially have big questions here. One big question is – are these timesheets missing in action and if so… where are they? Here’s another big question – apropos of nothing at all, of course – what are Urban Futures’ data protection procedures?

Unfortunately, this all remains a mystery, for now at least. I rang Urban Futures off and on throughout today – but their main office number was not answered for quite a while. I first called about ten minutes after I’d hung up from Embrace UK. There was a sort of crackling noise and then the call ended. After that, I got an automated message telling me to try again later. I knew perfectly well that the number was the right one. It was the same one I rang a couple of weeks ago when Urban Futures was ignoring me for this story.

Being a resourceful sort, I tried the number for a second Urban Futures office across the road from the main office in Wood Green (by happy coincidence, I was outside those offices yesterday, so I knew there was a second office across the road). I asked to speak to someone – and got an earful of music. The music went on for about 12 minutes. Then I was cut off. I rang again. The woman who answered the phone said that “they” must be busy across the road in the main office and that she would try to transfer me. More music – and then I was cut off again.

An hour or so later, I tried the main office line again and got through – to two guys (one after the other) who insisted that they couldn’t comment and that I should call an 0845 media number. The problem was/is that the media number doesn’t work. I was given the exact same number a few weeks ago and it didn’t work then. I just tried it again. It still doesn’t work (doubtless it’ll magically be fixed seconds after I post this). Anyway – I argued the toss with one of these guys for ages and said Tell Me More About The “Lost” Timesheets and he said No Comment, and round and round we went. We did this for a bit and then he told me to call the media number, or to call G4S, or wait until the media number was fixed. Then he suddenly had to whisk himself off to a meeting.

Pity. I want Urban Futures to explain what is up with the timesheets – that is, of course, if anything is up. Ahem. I want to know how many timesheets are lost if they are indeed lost, what “lost” means in this context, how lost they are and where any lost ones might be. Could they, for instance, be lying around somewhere in a pub or on a train? Just wondering. I have other questions, too – namely, does Urban Futures outsource its administrative functions? Does it, for example, outsource things like timesheet filing and storage? Could it be that people’s personal information would be at risk if a whole bunch of timesheets with personal data on them were…who knows where? What – just in the general sense – are the penalties for work programme providers who lose timesheets, or don’t have them, or can’t find them, or that kind of thing? Maybe I’ll find out if the media number sparks back into life.

Intriguing. As I say.

Readers of this site will know that I’ve been writing about the so-called “work skills” or “employability” courses that JSA claimants are sent on by jobcentres. These courses are provided by the likes of Reed, A4e and a host of colleges, subcontractors and endless other operators on the take. People signing on at jobcentres tell me regularly that many of these courses are completely useless. The courses last for several days and even weeks, and people end up with things like a certificate in jobsearch, which they feel will be totally worthless in the job market, or find themselves taking part in exercises where they tear pieces of paper up and put them together again to learn teamwork and that kind of thing. People writing in the comments on the last story reported being told to make towers out of drinking straws, or to roll marbles down a tube, and then being told off for doubting the relevance of such an exercise. This is the kind of soul-destroying crap that you have to put up with if you find yourself out of work for any reason.

People must attend these courses if the jobcentre says so. I’ve certainly talked with people who’ve been told they’ll be sanctioned if they say No. This morning I was in Haringey outside the offices of work programme provider Urban Futures (subcontractors to G4S), where people were being marched across the road in a line to some sort of construction course that they a) didn’t want to do and b) seemed to be struggling to get started properly on – a number of people went back and forwards between offices muttering about paperwork problems, registration issues and totally pointless exercises, etc.

Anyway, yours truly has been sifting through guidance and trying to get the DWP to answer questions about these courses – lists of providers, big and small, and contractors and subcontractors, how much providers are paid for each person they take on a course (I’ve heard talk of some hundreds of pounds), the funding that is available and where it comes from, accreditation of providers and quality control (ha ha ha), monitoring of standards (ha ha again) and monitoring of subcontractor standards. I am intrigued to know how much money providers really make out of this stuff.

I also want to know if people on JSA can say No when they’re told to attend a course. They may feel that the course doesn’t suit them or their skillset, or that they don’t want to go on another one, because they just finished an identical one which was totally useless and did nothing for anybody, etc. The people in this story were actually threatened when they complained about the rubbish course they were on. I also want to know what the DWP thinks happens to people who refused to attend a course. (As I say, I know what happens – they’re threatened with sanctions, or they’re sanctioned. Still, it’d be good to know the so-called rules as the DWP sees them). Needless to say, the DWP has refused to answer any of this – emails ignored, requests for calls not returned, etc. This has been going on, or not going on, for weeks, so I sent an FOI. That’ll end up in the long grass under a pile of turds as well, but let’s not worry about that for now. Feel free to keep sending details of your experiences on these courses through. Ditto for any guidance and reporting you can find. I’ve been hunting around. Feel free to join in and to email your stories to me here. The stories people have already sent through are pretty amazing.

Back to Kilburn jobcentre this morning for a Thursday signon session with Eddie, the 51-year-old man with learning and literacy difficulties who I’ve been working with as he’s tried to get his fortnightly jobsearch done and avoid sanctions.

The jobcentre was pretty chaotic this morning – understaffed, I think, and tense. Most of the seats in the waiting area were occupied by people who were waiting to sign on. A number of people were pacing around.

Eddie was one of them: “I want to get out of here,” he kept saying to me. “Let’s get it [the signon] done and go.” Eddie hates the jobcentre and he seemed fraught this morning. He said there’d been some sort of fight between a claimant and adviser and/or Security just before I arrived. I knew something was up, because I’d seen four or five coppers climbing out of their car and heading into the jobcentre just as I turned up at about 9.30am. By the time I got upstairs, the police were all hanging around on the first floor in the waiting area and I could see a couple of coppers talking to people in a side room.

They unsettled Eddie. He can barely tolerate being in the jobcentre as it is. He can’t sit or stand still when he’s waiting to see an adviser. He gets up and down and up and down from the waiting area seats. I watch Security’s eyes following him. Eddie’s been signing on for four years and he knows that his chances of finding work through a JCP are zero. I know it, he knows it and everybody here absolutely knows it. Nobody at the JCP lifts a finger to help find him work, which means that he’s trapped at the jobcentre now in a weekly signon loop. If you want my opinon and I’m sure you don’t, I think that the system basically sees him now as work programme/work course fodder. The jobcentre sends people in Eddie’s situation on the work programme and on so-called work skills courses, and providers charge for it all, but nobody does anything practical to help Eddie find the work he wants to do and has done successfully for years. Nothing here is geared to helping people sort their situations out.

Eddie worked for years as a kitchen assistant, but was made redundant four years ago. He wants another job. He really does want another job. He talks about little else: “I could work in a hotel kitchen, or a hospital kitchen. I want to do that job, but they give those jobs to someone else.” There’s nobody to help him to find a job though – nobody to call employers on his behalf, or put him forward as a candidate, or set up interviews, or to talk employers through his literacy difficulties, or to sort out any adjustments that he might need.

The jobcentre should be doing those things for him, but it is not and it will not. I’ve posted before about Eddie’s struggle to apply online for jobs – he finds it almost impossible to navigate around a jobsite or to run a jobsearch and to complete an online application on his own – and I’ve posted below about the problems he has completing a paper application. He finds things easier if someone is around to help him. “I couldn’t hardly read a newspaper when I left school, but the courses I did at the college helped me and they were better.” There’s no doubt in my mind that the jobcentre has given up on Eddie entirely – if it was ever fighting his corner in the first place. When we go in for his signon appointments, advisers glance at his jobsearch record, set a date for his next signon appointment, then wave him goodbye. Today, his appointment lasted about five minutes. The adviser we saw looked utterly exhausted and harassed. Continue reading →

Update 19 November:

Talked to the DWP and asked for responses to these questions:

– How charging for these courses works
– The fees that providers charge for these courses
– What sort of quality control the DWP have in place for these courses
– Whether or not attendance on these courses compulsory for people who are claiming JSA and if the DWP instructs jobcentres to sanction people who refuse to attend a course (certainly people are sanctioned for not attending)
– What sort of reporting the DWP does on course attendance, quality, cost and outcomes.

That was on Monday. So far – nothing. Even reminders have been ignored. So – will ring again.

You can see from the comments people have left on this article how ridiculous these courses really are. You also know that someone is making plenty of money out of them.

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Original post:

One I’ve been thinking about for a while:

Another phenomenon worth touching on when we’re talking about pointless jobsearch activity is the so-called “work skills” courses that JSA claimants are sent on by jobcentres. These are the courses that are provided, if that’s the word, by the likes of Reed, A4e and other of the usual suspects. People must attend these courses if the jobcentre says so. It’ll be news to nobody that people are told they’ll be sanctioned if they say No, and are indeed sanctioned if they say No. You can see that in the transcripts below. (I’m wondering if these courses ARE actually mandatory – or if people can say No and are just told they can’t, as they are told with everything else).

These courses have intrigued me for a while, because from the start, people have told me that so many of the courses are utterly meaningless. One man at the Kilburn jobcentre told me earlier this year that while he was sorting out a support worker job and waiting for CRB checks to come through, he was sent on a course where he was taught to tear up paper for teamwork purposes. “They sent me on this stupid course at Wembley. It was just a two week thing – a waste of time. They teach you how to stick a piece of paper back together as a teamwork thing. They said I’d get certificates for it. I said “there’s no way I’m putting that on my CV. You’re having a laugh.”

I started thinking about this again recently, because I’ve noticed that the JSA claimants I’m speaking with each week at jobcentres are getting angrier and angrier at the absurdity of these courses. It occurs to me that the anger is escalating. People are already furious at being forced to work 30 hours a week for free on community work placements and about the torturous daily sign on process. One guy at the North Kensington jobcentre (you can read more about this below) reported that his course provider took real exception when people on the course got together and said that the whole exercise was pointless. He said that the course provider pretty much got to the “Let’s Take This Outside,” point when people complained. “We got threats from the providers…I had no choice. I had to go on the course, or get no money.” Continue reading →