Working for nothing, accused of fraud, sent on unchanging CV courses: owned by the DWP when you’re older and unemployed

Back to Stockport jobcentre – where I recently spoke at length with Ben (named changed). I’ve posted the transcript below.

Ben was 58 and long-term unemployed. Ben did not think that his situation would change soon.

The DWP was after Ben on several fronts.

The DWP is often after people on several fronts.

The department refuses to leave people alone for five minutes. The department drags people to compliance interviews, sends people on useless “employability” courses and makes people attend jobcentres to sit in front of computers and apply online for jobs they never hear about again.

None of this is about helping people find work. It’s about something sinister. It’s about standing over people who are least likely to find work. It’s about reminding people who are out of work that they are not entitled to even a little autonomy. There’s a whole industry devoted to making sure that people who are long-term unemployed are permanently under the thumb.

If you’re out of work and signing on, the DWP owns you.

The DWP certainly owned Ben.

For starters, the DWP was coming for Ben on compliance.

People are called to compliance interviews when the DWP wants to accuse them of earning while claiming, or having secret savings, or whatever. I’ve seen more compliance letters over the years than I care to count. The amounts of money are rarely startling and anyway, the DWP’s accusations are often completely wrong. This doesn’t stop the department frightening the hell out of people by firing out fraud accusations. If you’re out of work, government likes to take any opportunity to rough you up. If there isn’t an opportunity to rough you up on the immediate horizon, government creates one.

Ben had received a compliance letter and a call from the DWP that morning.

The DWP had accused Ben of earning a bit of money and not declaring it.

Ben was furious about this. He was angry about the accusation and, it turned out, about the problems that working a few days had caused him.

Ben had worked as a security guard for three days and had been paid, and declared that. Then he worked another three days as a security guard, but the company he’d worked for that time never paid him.

This happens ALL the time, just so that you know. People land few days’ work with some fly-by-night company and/or sub-sub-subcontracted contractor, but they never get the pay they were promised. They can either go to war with the company in question to get their money, or they can let it go and hope things work out better next time. It’s not much of a choice.

Said Ben:

“I’ve just had an accusation this morning… they sent me a…I have a [compliance] interview… that’s the letter [Ben showed me the compliance letter that the DWP had sent]. It’s a compliance thing. I’ve been accused of working…and I haven’t… this other company, I worked for them in August in the hospital for three days – three 12-hour days. They never paid me. I didn’t get slips or anything. They [the DWP] said, “Oh, you were working.” I said, “I never got anything except a uniform they sent me…” They’re [the security company] probably saying, “he’s got the uniform. We’re not going to pay him…”

So, there was that.

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Universal Credit, not allowed to use jobcentre phones to secure work, sent on a course called Changing Attitudes…

Here’s another example of farcical jobcentre operations. How many of these have I got:

I recently attended another leafleting sessions at Stockport jobcentre with Stockport United Against Austerity.

I spoke at length outside the jobcentre with Mark, 46.

Mark had been on Universal Credit for two years.

Mark was fuming.

Mark had been given a number to call about voluntary work at a Stockport Homes cafe – but the jobcentre wouldn’t let him use the jobcentre phones to call the number to arrange an interview. He couldn’t believe it. Well – he could believe it, because being told to get lost is par for the course at jobcentres, but you know what I mean.

Said Mark:

“I can’t get even get a fucking job as a fucking roadsweeper… do you know what I mean? Volunteering… I thought that having that on my CV it would be better than [nothing]…[but] they won’t even let you use the phone…”

There was more.

Mark said that the previous week, he’d had been sent on a course called something like Changing Attitudes, or about changing attitudes. Something cute like that.

The course was about changing Mark’s attitude to unemployment. It was not, alas, about changing the DWP’s attitude to unemployment. Stories about not allowing unemployed people to use jobcentre phones to set up voluntary work suggested the DWP was in urgent need of its own course. The DWP does get these things arse-about.

Still, Mark decided to enter the spirit of the course. He decided to ask around for voluntary work. Unfortunately, the DWP’s rigid refusal to provide the most basic services had turned Mark’s morning into a trial.

I find this so often at jobcentres: people wandering around outside, trying to understand what just happened, or didn’t happen, inside the jobcentre and why they are no closer to work, or even solutions to basic problems, than they were when they went in. They are told to Go Away as soon as they step in – to go away and find their own phones, or to go away and get another bank statement, or medical certificate, or piece of paper to prove an address, or to go away and look online for answers to their problems.

The DWP does not prioritise sorting people’s problems out. The DWP prioritises pushing people out the door. The DWP is good at that part.

Mark said:

“They put us on the training course last week… it was changing attitudes to it all [laughs]… [They said] instead of thinking outside the box, think inside the box – so I’m thinking I might just become a volunteer instead of signing off. Everything has been for nothing.”

Never was a truer sentence spoken. Everything people do at the jobcentre is for nothing. If you’re wondering why the average bloke in the street is so pissed off at the world at the moment, it is because everything people are told to do is for nothing. I gave Mark my phone to use for his call. It turned out the number that he had was wrong as well. What a circus. Continue reading

Islington council: Dunno how many disabled people we have stuck in inaccessible flats or buildings they can’t get out of. Wouldn’t tell you anyway

Readers of this site will know that I’ve been posting stories about Ann Sparling, a 47-year-old disabled woman who can’t leave her 4th floor Islington council flat, because she can’t walk up or down the four flights of stairs. There is no lift in her building.

I asked the Islington Council press office what procedures the council had in place for ensuring that people in Ann’s situation wouldn’t be stuck in their flats in an emergency.

I also asked if the council knew how many disabled people were trapped in similar situations.

Got no answers there.

Ann reported, however, that when a council officer finally got in contact with Ann about her situation, the council officer wondered the same sort of thing – “wonder how many people are stuck in the same situation?”

Ever the trier, I sent an FOI to Islington in August with those questions.

The answers were hopeless.

For example:

Q: How many of those households with a disabled member who are requesting transfers are requesting ground floor flats, because they are housed in flats which are up one or more flights of stairs?

Answer: “We are unable to answer this question. Housing information (e.g. the floor level of a property) and Adult Social Care information (e.g. whether a service user has a disability) are stored on different systems and it is not possible to cross reference this information.”

and:

Q: How many households with a disabled member of the household are currently housed in council flats which are inaccessible to disabled people?

Answer: “…For those with existing tenancies in council properties, the council would only be aware if a resident is disabled if they self-identify as such and have notified the council. Additionally, housing information (e.g. the floor level of a property) and Adult Social Care information (e.g. whether a service user is disabled) are stored on different systems and it is not possible to cross reference this information.”

I’m not even sure what that means. I do know that notifying the council re: your disability and needing a transfer because of it means absolutely nothing. Ann notified the council of her situation several years ago and has sent no end of paperwork since, but remained stuck in her flat.

This is garbage. How many disabled people are stuck in flats in buildings that they can’t easily leave? What happens to those people an emergency? What happens if the fire brigade asks if there are disabled people stuck in inaccessible flats? Do they get the same Computer Says No? Does anybody care?

This disabled Islington woman is a prisoner in her inaccessible flat. How many others are stuck like this?

Last week, I wrote about Islington woman Ann Sparling, 47.

Ann lives in a 4th floor Islington council flat with her daughter, who is 15 and her son, who is 17. Ann has serious osteoarthritis in her knees. She’s had surgery several times. She walks with crutches. She is in constant pain.

There is no lift in Ann’s building. She must use the stairs to leave the building.

Ann can’t walk up and down these stairs. She recently stayed in the flat for 41 days straight, because her knees were bad and she found the stairs impossible. Occasionally, on a better day, Ann’s children help her down the stairs so that she can go outside. They hold onto her as she walks the steps. Ann’s children are her carers. They help her in and out of the bath and do the shopping, and so on.

Ann lives in fear of fire, or an emergency, because she can’t leave the flat by herself. She’s trapped.

I went to see Ann on Sunday. These are the stairs that she is expected to navigate:

Ann first asked Islington council to move her to an accessible flat three years ago. Nothing happened.

Last week, when people started tweeting this post, things started to happen – after a fashion. A council officer called Ann to collect her details and note down her difficulties. The council sent Ann a form for an occupational therapy assessment.

That was a start.

Ann’s problems will only be solved, of course, when she is moved to an accessible flat.

The council was reluctant to give me a timeframe for that, or to get down to specifics.

Any specifics, that is.

I asked the council several times how many sick, disabled and elderly people are stuck in the isolated and potentially lethal situation described here. I’ve asked the council about this several times.

This is crucial. Since my last post, people in different parts of the country have been in touch to say that disabled family members have indeed been stuck in inaccessible flats.

Ann says that the officer who spoke to her last week wondered the same thing: “[the officer said] it makes you wonder how many people are in the same way.”

Islington council refuses to answer questions about the number of people in Ann’s situation. Nor will the council say what plans it has in place to make sure that people who live in inaccessible housing can get out in an emergency. Does the council even know who and where everybody in this sort of situation is?

I think that the council does not.

The council sent me the usual We’re In A Housing Crisis statement – as opposed to answers:

“London is in the grip of a major housing crisis…There is a desperate need for secure, genuinely affordable housing to help people in very difficult circumstances…The council is doing everything it can to help tackle this problem and help residents into safe, genuinely affordable homes…” etc, etc.

That, as I say, is a statement, not an answer. I know London is in the grip of a housing crisis. Problem is that disabled people and people in poverty are expected to take the deadly fallout.

Osteoarthritis, can’t walk up 4 flights to the flat – and no lift. How many disabled people are trapped like this?

Update Monday 6 August:

Am a little tired of being ignored by councils, so I tweeted the Islington council leader and the member for housing, and asked them to look into Ann’s situation:

The member for housing said he would:

I understand that the council has called Ann today. That’s a start, at least. We push on.

I am still waiting for responses to other questions I asked – for example, I want to know how many disabled people are stuck in flats they can’t easily leave and are waiting for accessible housing.

More updates soon.


Original post (Friday 3 August):

Islington woman Ann Sparling, 47, is trapped in her fourth floor council flat.

Ann has serious osteoarthritis in both of her knees. There is no lift in her building. She must walk down and up four flights of stairs if she wants to leave her flat.

Ann says that she finds climbing the steps impossible. So, she is trapped.

She lives in fear of fire. Ann says the fire alarm in the building went off recently, and “I was terrified about not being able to get out.”

Ann’s been asking the council to move her to an accessible flat for three years. Nothing’s happened. I asked the council for comment on this situation on Monday. Nothing’s happened there either.

The council hasn’t even sent me a general statement.

I want to know how many sick or disabled people are trapped in this potentially lethal way and what is going to be done.

Ann relies on her two adolescent children to bring the shopping and run other chores. I guess it will be up to them to get Ann out if there’s a fire.

Ann’s own doctors insist that she be moved. They say she can’t cope with the stairs and must be rehoused. Her surgeons even delayed knee surgery last year, because Ann didn’t want to return to her fourth floor flat to recuperate.

Here’s an excerpt from a letter written by Ann’s doctor this year:Letter advising of required flat move

Ann reports that the council has told her there are no suitable properties available.

Ann also says communicating with the council is a pain. Emails go unrecorded and calls to housing options go unanswered.

I know that feeling. I asked the council about Ann’s situation and council communications on Monday. I’d heard nothing by Wednesday, so called the press office again. An officer said the council had to check that Ann would permit the council to discuss her details with me. The officer said a general statement might be forthcoming. It hasn’t been. I’ve heard nothing.

I am sick of this.

I say it again.

How many disabled people around the country are stuck and isolated in unpleasant and downright dangerous situations like this?

Have we learned nothing from fire disasters such as Grenfell – you know, making sure that people are safely housed and can get out?

Why do councils refuse to respond?

Somebody at Islington council needs to get in touch with me.

Newham council tries to deny a homeless woman the right to appeal a terrible housing decision. WHY?

I recently wrote about Sara Abdalla, 30. Sara is a Newham woman who is homeless. She has two young children. The eldest is in school in Newham. Sara has a job in Newham as well.

Newham council recently told Sara that she would have to move to Birmingham for permanent housing. Sara requested a review of that decision. A review officer upheld the council’s decision to send Sara to Birmingham. You can read that letter (and the dreadful tone of it) here.

Today, the council took Sara to court to try and deny her the right to appeal that decision. The council said Sara was out of time to make an appeal.

Sara – like so many homeless people I deal with – missed the appeal deadline because she found the bureaucracy so confusing and overwhelming. We all do. Council and DWP bureaucracies are literally designed to exclude anyone who isn’t an administrative genius. Sara was (and is) also dealing with a multitude of issues to do trying to secure housing while holding down a job and organising a young family. She also thought at one stage that an appeal had been filed by a lawyer who represented her – after a fashion – for a time. It hardly matters. The point is that the complexity regarding who was and is meant to do what and when was impossible. It so often is.

The thing is – I’ve been copied into emails with Rokhsana Fiaz, the new Newham mayor. She’s been promising to sort this mess out. So much for that. Sara has been trying to get hold of a housing officer who has apparently gone on holiday. She’s no closer to a solution to her housing problems than she ever was.

Meanwhile, Sara gets threatening courts summons and papers in which the council tries to deny her an appeal. It’s no wonder people lose it when they have to try and navigate all of this.

I have questions (I can’t put them to Newham Council sadly, because I’m on the council’s blacklist):

  1. Why did the council make such an enormous damn effort to stop a homeless woman appealing a decision to send her to a part of the country where she knows nobody and has no work? She was threatened with intentional homelessness if she did no go to Birmingham. So what if she was out of time to make an appeal. Why wouldn’t the council let it go?
  2. Why has the mayor been saying that Sara’s case will be looked at again by the council – at the exact same time that the council is dragging Sara to court to deny her the right to appeal housing decisions?

What a mess. Thousands of homeless people have to put up with this multilayered crap.

Oh yes – there’s is also this: The council was late with its own notice to the courts regarding Sara’s right to appeal.

Says the council in its letter to the court:

“A (Sara) seeks permission to appeal out of time… R (the council as Respondent) was required to file and serve notice in writing indicating whether that application was opposed by 4pm 25th April 2018.

On 26th April 2018, R wrote both to the Court and to A indicating that A’s application was opposed and apologised for the late provision of notice.”

Oh the irony. Council gets to miss deadlines. Sara doesn’t. That’s how things roll today.

I’ve got more so will come back. Sara won today anyway. I presume she now has the right to make that appeal.

Oh yes – there is something else. The council sought costs from Sara for today’s effort:

Says the letter from the council to the courts:

…”the Court is invited to dismiss A’s (Sara’s) application for permission to appeal out
of time and to grant an order for costs in R’s (the council’s) favour.”

That’s charming, that is – an attempt to pile debt on a low paid woman who has nowhere to live. Lovely. Sara was very upset indeed when she saw that.

Benefit claimants without a past or history wanted. Really.

A few thoughts:

I was at a thing last week which had a media session.

One of the speakers made a pertinent, but dispiriting, point.

The speaker said that it was important to make sure that people who received benefits didn’t have a problematic past if they decided to speak to the media – that those people didn’t have a history of fraud, or unsavoury behaviours that the rightwing might dig up.

It’s a line that depresses me. A lot of the people I interview have a past. Everybody has a past. My own past wouldn’t stand scrutiny at all. With the people I interview – there can be drug and alcohol problems, jail records, histories of broken relationships, a list of jobs started and lost – all kinds of things. Life is harsh. It gets a lot of people.

The main thing these people have in common is that they don’t have any money. They don’t have the sort of money you need to paper over cracks. They don’t have rich parents to live with when a job goes, or money for smart lawyers if they get caught dealing, or stealing, or whatever.

Point is – these people are utterly excluded from public conversation, for the very simple reason they don’t measure up in a spotlight. They’re thought to make the social security cause look bad. That angers me.

The political class, meanwhile, bursts with fraudsters – thugs, crooks, charlatans who flip houses and bullies who don’t declare properties and don’t pay tax, and all the rest. They get a free pass on it all.

Nobody tells that lot to avoid the limelight.

This is really starting to irritate me – the rules regarding who should and shouldn’t be heard.

Used and abused: inside a failed UK workfare scheme. Will Universal Credit claimants be pushed into schemes like this to make up labour shortfalls after Brexit?

The post below – based on Kyla’s story (named changed) – is an excerpt from a collection I’m working on.

The project collects interviews I’ve made since 2014 with people directly affected by benefit cuts and welfare reform.

This collection is being made possible thanks to a Barry Amiel & Norman Melburn Trust grant. I’m posting extracts from this collection here as I work on it.

Amiel_Melburn_logo

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Workfare: how government gets something for nothing out of people in deep poverty

This article is about workfare – that failed (for workfare workers), but electorally-popular concept where benefit claimants must work for unemployment benefits.

Tory, coalition and Labour (and American, Australian and Canadian) governments have been keen advocates of workfare schemes for decades – even in very recent decades, when the widespread failure of workfare as a means of placing people in ongoing paid jobs has been extensively reported.

I’ve written about workfare in the UK and in America many times in the last five years.

To my mind, politicians persist with workfare schemes for one reason when it comes down to it: harsh workfare programmes, with their punitive street-cleaning and charity-shop workfare placements, and tough benefit sanctions for non-compliance, give politicians a chance to crack down on the unemployed for show. Governments are desperate to prove to welfare-skeptic electorates that people who claim unemployment benefits are made to toil for their dole.

Toughlove,” is the word that workfare’s advocates like to use when they talk about forcing people who are out of work into gruelling workfare jobs on the threat of sanctions.

A Clinton government would “end welfare as we know it,” pledged Bill Clinton on a campaign promise which led to the game-changing (not in a good way for the poorest social security recipients in particular) Personal Responsibility and Work Opportunity Reconciliation Act with its exacting work-for-welfare conditions in 1996.

Clinton said that as though ending welfare as people knew it was a good thing. The reality was that PRWORA, with its strict time limits for social security eligibility and tough workfare and sanction conditions pushed thousands off welfare rolls and into dire poverty. Workfare schemes such as the Wisconsin (W2) programme and the New York (WEP) scheme became notorious for such exclusion, particularly as millennium recession deepened. Lockout from social security was no joke as escape from poverty through any type of paid work became harder.

Workfare’s champions didn’t care. They didn’t care where society’s poorest went as they were excluded from much-needed state support. No matter that society’s poorest went into dangerous and illegal activities such as selling blood and food stamps, skipping meals, shoplifting, scavenging and returning to violent partners to make ends meet. Social security is a numbers game for movers and shakers in the modern age. All that mattered and matters is that the number of people claiming support drops.

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Workfare in the UK

This article is based on in-depth interviews with forced participants in a recent failed UK workfare scheme: George Osborne’s Help to Work programme with its Community Work Placements.

Community Work Placements – CWP – were workfare placements, mostly in charities, aimed at people who were long-term unemployed and thought short of workplace skills, whatever that meant. Actually, the people I interviewed on CWP tended to be older and short of decent work opportunities, rather than skills, but government didn’t talk much about that.

Neither did government talk much about learning from the failure of American workfare schemes, or about the dangers of imposing strict workfare schemes and benefit sanctions on in-need people in a recession.

CWP was rough. It wasn’t tailored to meet people’s circumstances and needs. Some participants I spoke with were older people who were pushed into hard physical work from which they gained nothing, except confirmation of their own suspicions that they were being punished. That “work” included walking around with charity collection buckets in freezing cold weather, or standing all day to sort and clean donated clothes in charity shops.

CWP was memorable for the two reasons that such blunt workfare schemes so often are.

The first was that it was launched at great cost (£300m) with a shifty and strident politician (Osborne) banging on in the foreground about long-term unemployment being a fault of a widespread benefit claimant sense of entitlement (“no something-for-nothing any more“), rather than the economy.

The second was that it failed spectacularly. Launched into jobcentres in 2014, CWP was shut down just two years later after falling short most of the way along of its own modest targets for workfare placement companies to place 15% of CWP “graduates” in jobs. CWP was ditched not long before Osborne was.

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