Doesn’t matter if you’re ex prison or drink or use or what the hell. Everyone deserves housing

A bit about how quickly people end up back on the streets, homeless:

Yesterday, I planned to meet James, 50 and Vance, 43 – two Oldham guys I’ve been spending time with over the last couple of months. Both James and Vance have been in and out of street homelessness over the years. We’ve talked a lot about that.

Vance was finally placed in a flat in Oldham last year. He invited James to move in one day when he found James trying to sleep on the concrete landing outside Vance’s flat.

“He [James] was sleeping outside on the landing. I can’t see that, because I’ve been homeless meself…I did if for years meself. I slept on the streets, but I got sick of sleeping on the streets, so I bought a tent. I lived in a tent for five year. It is very cold and wet… and with snow. You can’t sleep.”

That arrangement went well until very recently.

The first thing I noticed was the guys didn’t show up for the Tuesday lunch we meet at in Oldham’s Salt Cellar building. Fair enough, I thought. Maybe they’d had a few drinks. The rules about turning out for lunch after a couple of cans are strict at some lunch places. You hear about people being asked to leave.

Maybe it was something else. I called James to see if he was in anywhere in town. He answered. He wasn’t in town. He sounded stressed. He said that some guys had thrown him out of Vance’s place very late a few nights back – not Vance, but some other people who hung around. He said they’d hit him and told him to leave and so he’d left. He was staying with someone else for a few days, but this was not a permanent arrangement.

“I’ll be back to being on the street again,” he said. He sounded panicky, as well he might. It’s cold out at the moment and always raining.

I asked James if he’d been to First Choice Homes to tell them about his problem and to see if they could find him anywhere to stay. He said that he had and nothing had come of it. I said I’d go with him later this week. He sounded reluctant. He said that he’d get nothing. Generally, he gives bureaucracies a wide berth these days. I’ve written about some of the reasons for that.

Anyway. There we were.

I have conversations like this from time to time. It’s difficult to offer answers, not least because there aren’t any. I can say this, though – conversations like this one are the reason why I will never get on board with notions of deserving or undeserving social security recipients. The fact is that everyone deserves shelter. In particular, everyone deserves shelter at a time of crisis. It doesn’t matter what a person has “done” in life to arrive at the sort of situation described here. All that matters right then is that a person is in this sort of situation. Nothing else is relevant. You have a bloke in his 50s on the phone who knows that he is on his way to sit out in the rain. Only a sociopath would interrupt him to say that he had it coming. Theresa May et al ought to take a few of these calls and see if they feel like passing judgement right then, at the actual point that someone is headed onto the street. No doubt they would.

“I stay away from my flat to avoid the bailiffs” – the joys of being hunted down for council tax

Happy New Year, all.

Am kicking things off with a story about council tax, people who can’t afford to pay it, bailiffs who keep bashing on doors to demand money that people continue not to have and the almost-unusable council systems that people must use to try and sort things out.

Happy days.

Just before Christmas, I rang Redbridge council on behalf of a young woman who lived in Redbridge a couple of years ago. She was moved there from another borough to escape domestic violence. She lives in another borough now.

To get down to it: the councils in all three of the boroughs that this young woman has lived in over recent years have chased her – through the courts and with bailiffs – for council tax that she can’t pay.

This situation regularly spiralled out of control last year. The demands for money kept coming. Bailiff and court costs increased (and continue to do so). The bailiffs turned up. Towards the end of last year, visits from bailiffs became a regular feature in this young woman’s life. “I hide in the bedroom when they come…or I try not to be at home,” she told me. Imagine that. She spent the Christmas break staying away from her flat to avoid bailiffs. God only knows how many people live this way.

Point is – the thing is futile. It so often is. This young woman has repayment plans, but has run into trouble with these for the simple reason that she has no money. This is the key point to keep in mind. If people have no money, they have no money. Harassment by councils and bailiffs doesn’t change this basic fact. Neither does it magically improve people’s incomes. Councils can demand council tax and bailiffs can hammer on people’s doors, but we all keep finding ourselves back at the beginning. People who don’t have money can’t pay money out. They certainly can’t pay debts which increase out of sight with court and bailiff costs (there’s something called a compliance stage fee of £75 whacked onto this young woman’s paperwork. God knows what that is). They fall behind in payment plans, especially when things go wrong. This young woman signed up for Universal Credit, but waited weeks for money, as people do. She missed her council debt repayments. A friend gave the bailiffs some money before Christmas to put them off, but they’re back. You wonder how it’s all going to end.

Sometimes, I like to ask councils how they think it’s all going to end. Just before Christmas, I rang Redbridge’s council tax department to talk about this sort of situation in a general sense. Mainly, I wanted to see if there was room for a civilised or imaginative (don’t laugh) discussion about options for people who don’’t pay because they can’t pay, etc – options other than repayment plans they can’t meet, threats, bailiffs and jail for non-payment of council tax, that was.

The (very) short answer to this was No. I called Redbridge. The officer who answered that day wasn’t great (although we will give the council a few points for answering the phone at all. I didn’t spend ages in a queue, which was refreshing). Certainly, there wasn’t a lot of thinking outside the box going on.

I wanted to know if the council would be open to a constructive discussion about people who couldn’t meet council tax payments, or repayment plans that had been set up – people who were at the end of the line and harassed by bailiffs. I was trying to find out if there was any flexibility around at all. You can demand money from people all you like, but there comes a time where it’s obvious that payment is not a starter. What’s the big plan after that? Do you send bailiffs round every day? Do you chuck parents with young children in jail?

The officer said something along the lines of No, we couldn’t talk about options in a general way. The young woman would have to call the bailiffs to put them off. The problem was not with the council. The problem was with the bailiffs. I explained that this woman was terrified of the bailiffs and didn’t want to call them any more. The officer said “she’ll have to.” I said something like “hang on.”

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People who need help actively avoid seeking it now. Applying for benefits, housing, etc, is too torturous

In the last few weeks, I’ve spent time with people in Oldham who’ve been in and out of street homelessness. There are some transcripts from some of these sessions at the end of this post.

You’ll see people talked about many things: reasons for homelessness, (“relationship breakdown”), Donald Trump (“you know on his head there… it won’t come off, that”), government, the state of the world (“atrocious”), Man City being full of wankers and so on.

I spent a lot of time with James, 49 and Vance, 43.

A few thoughts:

One point really stood out: the fact that James said he didn’t have any income to speak of. He didn’t receive any state assistance – no benefits, or council help with homelessness, or hostel accommodation. He hadn’t joined housing or hostel waiting lists.

He said that he tried, discovered that there was some problem with his National Insurance contributions (“your stamp when you work all your life,”) and ultimately decided to abandon the whole thing. He was reluctant to engage further. He was homeless and sofa-surfing at Vance’s place. Vance found James sleeping on the freezing concrete landing outside the flat that Vance had recently been placed in. Vance invited James in to stay.

James:

“Where Vance lives, it is a high rise flat. He find me on the top of it on the concrete floor sprawled out, sleeping. He come out of his flat. I’m on the floor on the concrete. Vance said to me: “go in my place.” He had a friend with him. He said go in there and knock on the door. He let me in. He picked me up.”

Vance:

“He was sleeping outside on the landing. I can’t see that, because I’ve been homeless meself…I did if for years meself. Absolutely years. I slept on the streets, but I got sick of sleeping on the streets, so I bought a tent. I lived in a tent for five year. It is very cold and wet… and with snow. You can’t sleep. You put your tent anywhere you can.”

So.

I mention James’ lack of income, because I have met a number of people in the same boat now – people who have no income and are in need for whatever reason, but who have abandoned attempts to get help from the jobcentre or the council and/or who give jobcentres and the council a wide berth. This needs pointing out as often as possible. People who should be getting help are not getting it. I’d go further and say people who are most in need of help are not getting it. If government’s aim was to put people off state help by making so-called support systems too torturous and painful to negotiate – job done and all that. I know that plenty of people are aware of this, but it’s worth another mention when you meet people who imply that sleeping on a freezing concrete landing is easier than applying for housing. Asking for assistance is not worth the wrangle. People hit hurdles early and leave.

“It’s called a rigmarole,” James said when we had a Sally Army lunch a couple of weeks ago and I asked him if he’d tried for hostel accommodation anywhere.

As I said, James reported that he’d been turned down for benefits and for housing – that problem with his stamp from his working days, he reckoned. Maybe there were other problems and other reasons. None of that matters. The point is that he and others I speak to don’t feel the system or those running it are inclined to sympathise, cut anyone a break, or sort problems out. Too many organisations are too controlling and too aggressive in their demands for paperwork, personal details and compliance with one ridiculous rule or another.

People expect to be pulled up for something they’ve *done* to make themselves homeless. Relationship breakdown (the starting-point a lot of people often give for their troubles), a prison record, mental health problems, job and house loss, the hardcore substance use that often goes with such losses – society doesn’t cut much slack for people with so-described self-inflicted wounds these days. Pity the same stringent standards aren’t applied to tax avoiders, or, say, MPs who blow public money on private tennis court repairs (hi, Oliver Letwin), or heating their horses’ stables (big shoutout to Nadhim Zahawi and his horses). David Cameron left his job recently due to a project fail and shitty colleagues, but I doubt he’s been round the jobcentre trying to get an adviser to understand why he walked away from work.

For everyone else, judgement permeates. Some charities are strident about not giving homeless people cash because they’ll *just* spend it on drugs and booze – for all the world as though withholding cash cured addiction and for all the world as though people are for charities to fix. Not all charities behave that way, of course. I’ve been to some drop in places where attendees have gone outside and come back smelling strongly of booze. Nobody has said a word. Rightly so. Punishment does not cure addiction. I think we’d know by now if it did.

“Foodbanks and stuff like that. And begging,” James said when I asked how he got by. Vance had some income from Universal Credit. “I’ve worked since I was 16,” James said. “I’ve not worked in the last couple of years, but I’ve worked since I was 16, since I was a child and paid the NI. They’ve going to scrap the benefit system. Nobody is going to get any benefits. Nobody. I’m not signing on. Not getting any benefits. No. I’ve not been claiming for a few years and it goes back on you. I just do it day by day.”

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Homelessness in a northern winter can’t be good

I’ve met a number of people recently who don’t seem to have any housing or income to speak of. More needs to be said about this, so here we go.

I’ve been spending time in Oldham recently, at drop-in lunches and afternoons talking with people who are in and out of street homelessness. Am transcribing longer interviews which should be posted in the next couple of weeks.

Here’s an excerpt from one conversation.

James, 49, is staying with Vance, 43. James says he has no income. He’s not signing on for benefits, because he thinks there’s a problem with his national insurance contributions not being up-to-date from his working days (“you know. Your stamp when you work all your life,” James says). His relationship ended and he had nowhere to live (“relationship breakdown” James and Vance say when I ask about the reasons why people become and stay homeless).

Vance, who was homeless for a long time himself, was recently placed in a flat in Oldham. James, as I say, is staying at Vance’s place. He sleeps on the couch. This sharing arrangement came about a few months ago after Vance found James lying on the concrete landing along from Vance’s flat. James was sleeping on the freezing ground.

Vance told James to go into his flat.

Vance: “[James] was sleeping outside on the landing. I can’t see that, because I’ve been homeless meself…I did if for years. Absolutely years. I slept on the streets, but I got sick of sleeping on the streets, so I bought a tent. I lived in a tent for five year. It is very cold and wet… and with snow. You can’t sleep. You put your tent anywhere you can.”

James: “Where Vance lives, it is a high rise flat. He find me on the top of it on the concrete floor sprawled out, sleeping. He come out of his flat. I’m on the floor on the concrete. Vance said to me: “go in my place.” He had a friend with him. He said go in there and knock on the door.”

I asked James how he managed for money and food, because he had no money coming in. “Foodbanks and begging,” he said.

So.

I don’t want to make this situation, or these guys, sound pathetic. They are not. They are onto it and hilarious, she says, patronising. They have their issues. Who doesn’t. We’ve hung out a few times and we’ll hang out some more.

I just want to make the point again that there are a lot of people around who do not always have the basics for living.

Too-complex and horribly invasive benefit application systems are often part of it (“it’s a rigmarole” James says when I ask about benefits and housing assessments). Struggles to get into housing and even basic shelter is also part of it (I go into that in my longer post). A political class which insists on punishing people at this point is also part of it.

I personally don’t care how people spend their lives, or who is considered deserving or not deserving. All that counts is that you live in a time and a place where people sleep out in the cold, for whatever reasons. Wonder how that plays in a northern winter.

I can’t get benefits because I’m homeless and I haven’t got an address. Wtf is going on here.

I have been speaking with people who are homeless and who don’t have a fixed address.

They say that they can’t get or keep the benefits that they need.

The DWP says – of course – that things there is a system that homeless people can use to claim benefits and that the system works well.

I have doubts about that.

Last week, I spoke with three street homeless men in Manchester who all said – separately and adamantly – that they couldn’t and didn’t sign on for jobseekers’ allowance, because they didn’t have an address. I wasn’t actually looking to ask people about that in the first instance. The subject just kept coming up. I’ve been out in various parts of Manchester in the evenings talking with some of the people here who are street homeless. There are longer extracts from a couple of these interviews at the end of this article. We talked about housing benefit too, which obviously has address implications, but we were discussing JSA and ESA in this context:

“I’ve got nothing. I can’t claim benefits, because I’ve no address…You used to be able to sign on and they would give you so much money every day. Not any more. That’s all gone. Doesn’t exist anymore, that. Doesn’t exist.” Paul, 56, Deansgate, Thursday evening.

“You can’t claim dole, because you need a letterbox to get ID, but you need ID to get a letterbox…So all is as left is to beg, yeah…[I’ve been doing this for] five years…At the beginning, I had bags and bags of stuff. I had all me ID and that…[but] because you can’t look after it all the time, you stash it and other homeless people find it and… [shrugs].” Darren, 44, outside the Arndale Centre on Tuesday.

“I’m not going to get any benefits until you (sic) get an address.” Tom, 24, near Piccadilly station, Tuesday evening.

These conversations got me thinking. They got me thinking about exclusion, mainly – the ways in which people who really are on the rough end of things can be excluded from the income and support that might make a difference. I want to know more about the systems that the DWP and the government that is overseeing this mess have in place to make sure that people aren’t excluded from that support (yeah – I know. Don’t laugh). I get that people on the street can lead chaotic lives. I get that some people can have serious drug and alcohol problems, but so what. People with serious substance abuse problems should not be denied essentials such as housing and income. You adjust a system to meet needs, not the other way around. Readers of this site will know that the systems that people must use to claim benefits – benefits systems run by the DWP and jobcentres – can be extremely hard to navigate now and are in meltdown, even for claimants who do have an address. Readers of this site will also know that there is often a mile-wide gap between the way that the DWP says things work and the way that things actually work (if they work at all, that is).

So I rang the DWP. Needless to say, the DWP said that there was a functional system in place for prospective benefit claimants who don’t have an address. I rang the DWP’s New Claims line on Monday to ask (and spent 20 minutes on hold, just FYI. I’m keeping track of this aspect of service access). I spoke to an officer who insisted that there was a robust claims system in place for homeless people and that many used it. The officer seemed annoyed that I suggested otherwise. A Care Of address could be used, or a friend’s address (Why can’t he use your address if you’re a friend? this officer said to me at one point). The DWP said (when I asked) that people could use their local jobcentre as their Care Of address for DWP mail if they wanted (I wonder how many people want that). Continue reading

Ever tried to call a council or the DWP? People in need MUST be excluded by these hopeless systems

I’m going to start putting up short posts about the incredible difficulties that people can have getting through to their councils and to the right people to speak to at the DWP on the phone.

I regularly call councils or the DWP on behalf of others or to get information, and am inevitably appalled at the trouble I have getting through and/or finding the right department, or getting callbacks, etc. These systems are getting worse. They have to be fixed. Public organisations can’t be allowed to exclude people who need support in this way. There’s no doubt in my mind that people must miss out on benefit entitlements everywhere now, because the systems they need to navigate to get to those entitlements are a dysfunctional shambles. This must be especially true for people who can’t use a computer and/or don’t have easy access to one. I find the whole thing challenging and confusing, and get lost in the system even though I make these calls a lot, as I say.

Let’s take as our first example a hopeless call I made to Barking and Dagenham council on Tuesday morning to ask about making a new housing benefit and council tax benefit claim for someone.

This is what it is like.

I made my first call at about 10am using a number about housing benefit that I found advertised on the council’s site: 020 8227 2970.

Wasn’t entirely sure if this was the right number, but continued as it seemed to take me to a general automated switchboard for the council and anyway, you’d hope that someone would soon put you right if you needed another number.

An automated message service gave me 5 options. I chose, 5, for general enquiries.

After that, I had to:

Choose 1 – for revenues and benefits
Choose 2 – for housing benefit and council tax benefit
Choose 1 – for new claims

At this point, the automated service told me that the only way to claim those benefits was to apply online. The service said that there were computers to use free of charge at council One Stop Shops. I imagine that some people wouldn’t know what a One Stop Shop was, but this service didn’t offer much chance to find out. When it finished the One Stop Shop message, it simply hung up in my ear.

So – I called back at about 11am and went through the same number selection process, except this time, I chose 3 instead of 1 as the last option. This was the number to choose if you were an existing claimant. I chose it in the hope that there would be an officer at the end of it. An automated message said that there would be a waiting time of between five and ten minutes, I think it was. In the event, I waited on hold for more than 20 minutes for someone to pick up the call. I’d be interested to know how people on pay as you go phones are affected by this sort of waiting-time. I use a pay as you go phone from time to time and have to top up the minutes. Continue reading

The future will be wrecked for generations while women and little kids live like this

Think this fractured society will be healed soon? It won’t be while women and little kids live in the rotten conditions described below, and with no way out. Nobody builds a united future when young families must live in chaos and when the social security systems that should support them have been destroyed:

On Monday last week, young mothers who live with their kids in cramped single rooms in the Welwyn Garden City Boundary House homelessness hostel protested at Waltham Forest Council about their living conditions. All the women are homeless. All were placed in the Boundary House flats by Waltham Forest Council. The accommodation at Boundary House is horribly cramped and isolated. Placements at Boundary House are only meant to be short-term. Most of the women I’ve spoken with this year say their councils told them that they’d be in Boundary House for a couple of months at most – but some have been stuck in Boundary House for more than two years (Newham council used to place homeless families in Boundary House as well). The rooms look like this:

flat_interior_

Photo credit: Snapsthoughts http://photos.snapsthoughts.com/

It will surprise nobody to hear that relations between Boundary House residents and Waltham Forest council have reached breaking point. In the video below, you can see the women and council officers yelling at each other as the women descend on the council’s housing office to demand better housing and to make the very valid point that their living conditions are intolerable and that they need better housing:

Things are not generally good at places like housing offices and jobcentres these days, whether there’s a protest on or not. Furious homeless families and overstretched frontline staff have been abandoned to fight it out with each other in austerity. Shouting is not unusual. Desperation is certainly not unusual. Security guards are not unusual. When the mothers arrived, the housing office was already very busy. Some people who were waiting to be seen even had their suitcases and belongings with them. I’ve seen that in a number of housing offices in the last year or so. This is how a lot of people live now, if “live” is the word:

Bags__

Bags_

There was a heavy security presence, as there often is at housing offices and jobcentres now. I’ve attended enough meetings at frontline offices to know that you get guards at these places whether there’s a protest on or not.

The Boundary House women have two major problems. The first is that their accommodation is unpleasant, but they must raise their small children in it. The second is that they know their chances of getting money together for anything better start to evaporate as soon as they arrive at Boundary House. The Boundary House women live with their children in small, single-room flats in the hostel. The families only have that one room. Beds, kitchen, clothes and belongings are all crammed into that single space. Each flat has a small, separate bathroom. People complain about cockroaches and woodlice – you can hear the women talking about that in the video above. The building itself is isolated. Boundary House is down a suburban side street. The walk to Welwyn Garden City train station takes a half-hour and from there, people face an expensive (around £300 to £400 a month) commute to London. Continue reading

Looking for hope or leadership and finding it only in Brexit. Isn’t much in evidence elsewhere

Here’s a story that I’ve taken from the interviewing work that I’m doing at the moment:

Last Thursday evening, I attended a meeting held by the Leeds Hands Off Our Homes housing campaign group in a small church hall in Middleton Park in Leeds. Issues discussed included the housing bill, the ongoing problems that local people had with the bedroom tax, the likely effects of a lowered the benefit cap, social housing selloffs, the shared accommodation housing benefit rate for younger people – a real range of topics. Housing problems, as we all know, affect a great many people in one way or another. The turnout wasn’t bad. Local troubles were discussed with concern.

So.

Representation.

Present and correct down the back for this event were two local councillors – Kim Groves and Judith Blake who is also leader. I’ll be the first to admit that I know little about these councillors and their work on the ground. They may be good on some level, so I suppose we should allow for that. What I can tell you for a fact is that the two of them did my head in at the church hall last Thursday night. I’m sure that I don’t exaggerate when I say that they were utterly useless, at least as far as offering hope and leadership on the housing topic went. It seemed that their chief concern was to convince meeting attendees not to blame Labour or the council for the housing crisis. It was Don’t Blame The Council this and Focus Your Anger On The Government that and (my personal favourite) Please Don’t Ask Us To Do Anything Illegal As Part Of Your Housing Campaign (someone gently suggested that the council might like to try a bit of non-compliance to fight government housing policy. This person spoke well and put his points politely, but neither of those things helped much. I find that they rarely do. Anyone who suggests a bit of genial civil disobedience to nervous councillors these days is quickly sidelined as the evening’s wacky radical. *Sighs*).

You see where I am heading with this. No leadership was offered by councillors. No inspiring speeches about seizing the day, or descending on parliament to give the government a knuckle sandwich on housing or cuts came down. Maybe they do that on other days. They didn’t on Thursday. Meeting attendees were actually told to be realistic about the council’s limits. Which was a buzzkill, to say the very least. Talking about limits is not a great way to lead or inspire. You could practically see people’s passions and hope congealing in their veins as this came out. I briefly entertained the idea of standing up and shouting You Labour Persons Have Got A Socialist Leader For Christ’s Sake – Isn’t Now Meant To Be The Hour!?, etc, but I didn’t do it. I felt a bit secondhand by this point. It all seemed a bit hard.

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Placed miles away in temporary housing and can’t afford the commute to work? Too bad.

My first outing on the Sentinel news blog:

Homeless mother of two Alicia Phillips explains how the housing crisis and an expensive commute from Boundary House – an isolated temporary accommodation hostel in Welwyn Garden City – are destroying her work and training options.

Alicia says that Waltham Forest Council told her she’d have to give up her job as a nursery nurse in London if the commute from Boundary House was too expensive and difficult.

This is how single mothers are punished in austerity. They’re actively relegated to a poverty trap. So much for Stephen Crabb’s fantasies about the government’s commitment to getting women out of that trap.

Read the rest here.

The one where the council officer hangs up the phone on a homeless woman…

SIGH.

Here’s an example of the struggle that people who are on the rough end of austerity have even to be heard. Thought I’d throw this one up there as just another example from the many I’m working through:

A couple of weeks ago, I decided to go in for an experiment of a kind. I sat with two women who live with their small children in temporary accommodation in Boundary House, a cramped Welwyn Garden City homelessness hostel, and called the Waltham Forest Council press office so that the women could respond directly to a press statement that the council had sent me about standards at Boundary House.

Waltham Forest Council sends homeless families to live in tiny, one-room hostel flats at Boundary House, sometimes for a couple of years at a time. Some families live four to a single-room studio flat. There are and have been all kinds of difficulties at Boundary House. Residents talk about overcrowding, problems with a lack of hot water, problems with security in the building – so, when I first wrote about the place, I sent questions about these sorts of issues to the Waltham Forest council press office. “We will investigate this further if full details are provided,” the council said in a line about the hot water. I saw that line kind of beaming out at me and I thought – Okay. I’ll read that as an invitation and take the council up on it. The hell with it. I’ll call the press office while I’m sitting with Boundary House residents and hand the phone to residents so that they can provide the press office with those “full details” to pass onto the housing department for resolution.

Some might say that it was unorthodox to ring the press office in that way, but I can’t say that I gave or give much of a stuff about that. Residents were saying then that calling the housing department with problems yielded poor results and I personally long ago reached the point where I’ll try anything to get any officer’s attention on these sorts of issues, so in I went. I thought residents might as well give the press office invitation to investigate “full details” further a whirl.

Alas, this idea tanked: the press office didn’t want to speak directly to Boundary House residents. It seemed the office would take details from me, but not from the residents, even though they were a) better acquainted with their own details than I was and b) sitting right there next to me and available to speak. I argued this toss backwards and forwards on the phone with one bloke for about ten minutes. And then, the kicker: when I handed the phone to Alicia Phillips, a young mother who’d been stuck living in one of these tiny, single-room flats in Boundary House with her two young children for two years and who wanted to pass on “full details” of her problems at Boundary House to the council, the press office bloke hung up the phone. I rang the council and ask for a callback, just in case the hanging-up had been some kind of terrible technical mistake. Alas, that callback never came. The press office emailed me after a while, saying that it was probably better if we stuck to their format for communications. Boo.

Here is a recording of the hanging up:

I thought that the hanging-up was off, to say the least. I thought it was off, even knowing the way that press offices operate. I had the pleasure (ahem) of a job as a council press officer back in the day, so I am familiar with the workings of the role therein: an officer takes questions from a journalist, seeks a response from the relevant council officers and councillors, polishes that response until it is beautifully smooth and about 98% meaningless, and then sends a final, finessed result to the journalist. You’ll hear the council say in the recording that I don’t understand how the system works, but I do. I really do. Been there, etc. I understand perfectly well that press officers don’t resolve problems, as such. They collate council responses to problems.

For what they’re worth. As a rule, these responses are completely useless (certainly, most of the ones I sent over the years in the job meant nothing to anyone. They were paper printouts and faxes then, too. I bet people just used them to line the bottoms of budgie cages). It’ll be news to nobody that press office statements are almost entirely concerned with defending a council’s actions and reputation, as opposed to prioritising and addressing the worries of service users. They’re almost admirable the way that they shine no light whatsoever on the situation that you’re trying to get to the bottom of. You really might as well stick a jpeg of a horse’s butt on the end of your article. Still they come, though, and still we ask for them. I vaguely remember being told at journalism school that you must always ask for a council or government department’s view in the interests of “balance.” I’ve stuck with that instruction for reasons that increasingly escape me. I find that as I age, my patience for some of the garbage I’m sent is wearing thin (you should see some of the drivel that the DWP press office has poured into my inbox over the years).

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